Simpro vs. Microsoft Dynamics 365 Field Service
The right choice for growth-focused field service businesses
Making the best decision for your field service business starts with choosing the right software. Simpro’s end-to-end solution provides everything you need, from seamless project management to accurate estimating and maintenance compliance. Designed for companies with a growth mindset, Simpro is the unmatched global leader that will scale and future-proof your field service business.
The decision is clear
Simpro gives you more
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 |
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|---|---|---|
| Features | ||
| Residential Workflows |
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Limited |
| Commercial Workflows |
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|
| Project Workflows |
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Limited |
| Service Workflows |
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| Maintenance Workflows |
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| Dispatch Management |
|
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| Service History |
|
|
| Online Time Clock |
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| Reporting & Statistics |
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| Customizable Forms |
|
|
| Contract/License Management |
|
Limited |
| Alerts/Notifications |
|
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| Real-Time Data |
|
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| Electronic Signature |
|
|
| Work Order Management |
|
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| Quotes/Estimates |
|
Requires Integration with Dynamics 365 Sales |
| Billing & Invoicing |
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Requires Integration with Dynamics 365 Sales |
| Inventory Management |
|
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| CRM |
|
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| Accounting Integration |
|
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| API |
|
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| Maintenance Scheduling |
|
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| Contact Database |
|
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| Mobile Access |
|
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| GPS |
|
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| Calendar Management |
|
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*correct as of November 2024
Built for growth
Accurate operations
Field operations require specialized tools
Field service businesses need software specifically designed to manage dispatch, job scheduling, inventory, and mobile workforce functions—capabilities that Dynamics offers but is not optimized for.
Data accuracy in the field
Field service businesses depend on real-time, accurate data to make informed decisions. Simpro ensures that field operations data flows seamlessly from technicians to back-office staff, reducing errors and delays. This level of accuracy is critical for maintaining operational efficiency and delivering exceptional service.
Enhance operational efficiency
Simpro streamlines field operations by automating job management, dispatching, and invoicing—critical processes for operational businesses. With Simpro, your teams work more efficiently, allowing you to focus on delivering quality service while reducing operational bottlenecks.
To be the best in the business, you need the best software. Simpro is your partner in growth.
Unmatched customer support
Customer service to
support your growth
Deliver a superior customer experience with Simpro
Keeping customers informed and satisfied requires real-time communication and seamless service. While ERPs like Microsoft Dynamics 365 handle back-office processes with ease, they often fall short when it comes to providing the responsiveness and transparency that field service customers expect.
Simpro offers tools to keep customers in the loop with real-time job status updates, instant feedback collection, and automated workflows that ensure top-tier service delivery. Additionally, Simpro’s expert support teams in the U.S., U.K., and Australia are available to set your business up for success from day one, ensuring smooth operations every hour of every day. With dedicated implementation and success teams, Simpro supports your business as it grows, helping you deliver the exceptional service your customers expect.
Optimized operations
Compliance without compromise
Seamless integration for operational efficiency
Field service businesses rely on many tools to manage their operations effectively. However, integrating systems with other essential tools—such as estimates, electronic payments, and inventory systems—can be cumbersome and time-consuming.
Simpro eliminates these integration headaches. Simpro has over 100 out-of-the-box integrations, streamlining workflows and ensures that data flows seamlessly between systems. This interconnectedness enhances operational efficiency, allowing your teams to focus on delivering exceptional service rather than grappling with complex integrations.
Purpose-driven compliance for industry-specific standards
In industries like Fire Protection and Security, compliance with regulations and reporting standards is not just essential—it’s non-negotiable. While ERPs like Microsoft Dynamics 365 can handle general business needs, they require extensive customization to meet the specific compliance demands of field service businesses.
Simpro is designed with these requirements in mind, offering features that facilitate compliance and streamline reporting processes. With built-in tools tailored for the nuances of your industry, Simpro ensures that your business adheres to regulations effortlessly, reducing the risk of non-compliance and enhancing your reputation as a trusted service provider.
Simpro has significantly enhanced our operational efficiency, saving us ample time and costs. Our customers love having access to their data, real-time project status, being able to request services, and seeing all of their invoices in one place.
Richard Faught
Senior Sales Director, Orion Security Solutions
Our customers love having access to their data, real-time project status, being able to request services, and seeing all of their invoices in one place.
Andrew Confer
CFO, Orion Security Solutions
Who It’s For
Ready to Rock Your Team’s Growth and Success?
Whether you're a team of five or a 1,000+ employee franchise, Simpro Premium is perfect for numerous industries including electrical, HVAC, plumbing, security and fire protection. Simpro Premium organizes and provides insights into every part of your business.
Set your team up
No matter which job or service you provide, get your team on the right track to deliver excellent service. With Simpro’s workflows, manage your service, asset maintenance and projects all within the platform. Our time saving workflows will automate your processes creating consistency in your business operations. Reduce data entry, track operational performance and get more time back to focus on your customers.
Get started with Simpro Premium
The ideal platform for mid-sized field service teams
For 5+ people
Manages multiple workflows
Works for multi-company trades
Full features and add-ons
Web and mobile capabilities
Comprehensive insights into your business
