DELIGHT CUSTOMER FOLLOW-UP
THE REVENUE YOU LOSE NEVER SENDS A CANCELLATION NOTICE.
Customers don’t cancel. They drift to whomever stayed in touch. Delight is the digital worker that knows every customer’s Simpro history and keep in touch with each one personally.
FOLLOW-UP IS A CORE FUNCTION
CUSTOMER FOLLOW IS AS CORE AS SCHEDULING AND INVOICING
Miss a booked job and you’ll hear about it within minutes. Miss an invoice and you’ll know by Friday. Miss a follow-up and you never find out: no complaint, no cancellation, just a customer who quietly books someone else.
Delight takes it on, using the job history and assets in Simpro to decide who to contact and why.
The Leak You Can’t See
When follow-up falls behind, past customers go months without hearing from you. The gap gets filled with expensive new-customer acquisition, and quiet weeks arrive with technicians on the payroll and nothing booked.
Every Option Is Broken
Do nothing, and the leak grows. Do it by hand, and things slip through the cracks. Use a generic email tool, and customers tune out. So most owners chase new business, which costs up to 25x more than keeping a customer.
A Specialists Job, Done Properly
Personalized outreach is a job most teams were never hired for. Delight writes to each customer about their own history, every day, quiet or slammed. Preview each message 24 hours ahead, then see who came back and what it was worth.
HOW DELIGHT WORKS
WHAT DELIGHT HANDLES, SO YOUR TEAM DOESN’T HAVE TO
Maintenance reminders, quotes that went quiet, services customers don’t know you offer: Delight works through all of it. No sticky notes, no spreadsheets, nothing to remember.
“
In just 6 months, we increased customer communication coverage from 15% to over 54% and unlocked $40,000 to $100,000 in monthly assisted revenue by activating the data already inside Simpro.
Frank Bauer
Owner & CEO, Proguard Protection Services
FIND OUT WHAT YOUR CUSTOMER LIST IS LEAKING
