Simpro Lightning
AI field service software for trade businesses
Lightning has struck. The trades will never be the same.
AI field service software built into one connected platform, so your team completes more work with less admin.
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What is Simpro Lightning?
The Future of Field Service
Simpro Lightning is Simpro's AI-First Operating Platform — the field service management platform you already run, now with a brain at its center. It pairs JustAsk, your always-on business intelligence, with a digital workforce of AI agents handling technician training, job preparation, documentation and customer communication, plus platform features built to close everyday execution gaps.
Ask your field service business questions with JustAsk
Platform Intelligence
You've been running your business without being able to talk to it. That changes today.
JustAsk is the platform intelligence experience in Simpro Lightning, powered by Cooper. Ask your field service business a question in plain language and get a direct answer in seconds.
Every answer you've ever needed — your margins by technician, your overdue invoices, your customers who haven't heard from you in 90 days — has always been inside your platform. Getting to it meant reports, spreadsheets, or a call to someone who knew where to look. That's not intelligence. That's friction.
AI agents and platform features for field service teams
Hires that Pay for Themselves.
Simpro Lightning puts a digital workforce of AI agents to work for field service teams. Available today: FieldReady, JobReady, JobScribe and JobBrief. Each one handles a task that would otherwise need a hire your business could never justify, covering technician training, job preparation, on-site documentation and customer summaries. Alongside them, JustAsk is the platform intelligence experience powered by Cooper, and two platform features, Two-Way Messaging and GPS Time Tracking, handle customer communication and time capture. The digital workforce keeps growing.
Platform Intelligence
JustAsk
JustAsk turns Simpro business data into clear, direct answers. Ask about technician margins, overdue invoices, customer history or operational performance in plain language. It removes the need to build a report or search multiple dashboards, helping managers understand what is happening in the business and decide what to do next.
Training Agent
FieldReady
FieldReady helps new technicians learn your processes, system setup and way of working. It provides consistent guidance based on how the business operates, reducing reliance on informal handovers and full-time trainers. New hires can build confidence faster while experienced team members remain focused on productive work.
Job Preparation Agent
JobReady
JobReady prepares technicians before they arrive on site. It reviews available job history, technician skills and required materials, then provides a pre-job briefing. Technicians begin with better context, dispatchers can make better assignments and the business can reduce avoidable return visits caused by missing information or incorrect preparation.
Job Documentation Agent
JobScribe
JobScribe captures and transcribes job documentation while technicians work. It creates a more complete record of what happened on site without requiring technicians to stop and write extensive notes. Better documentation supports office teams, future visits and clearer customer records.
Customer Briefing Agent
JobBrief
JobBrief creates a clear customer summary after the job. It explains what was completed, what was found and what the customer should consider next. This provides a professional record of the visit, improves post-job communication and supports proactive follow-up work and recommended maintenance.
Platform Feature
Two-Way Messaging
Every customer conversation in one place. Real, bi-directional communication, status updates, appointment confirmations, on-the-way alerts. No extra app. No missed messages. Works inside your existing workflows from day one.
Platform Feature
GPS Time Tracking
Time tracked on site is the actual truth. GPS-enabled time tracking prompts techs when they arrive and when they leave, eliminating timesheet disputes, improving payroll accuracy, and protecting your margin on every time-and-materials job.
The cost of disconnected field service workflows
Margin Protected. Cash Moving Faster.
Independent industry research shows what happens when job preparation, documentation and customer communication run on memory, paper and follow-up calls. These are category benchmarks from published research, not Simpro Lightning customer results — your numbers will be your own.
Sources: Accenture/Gartner (appointment confirmation and no-show rates); Salesforce and Billtrust (post-job communication, billing disputes, documentation time); Aberdeen Group (first-time fix rate). Figures are industry benchmarks for these categories of work, not Simpro Lightning performance data.
How Simpro Lightning works
One Platform. Three Ways it Works for You.
Simpro Lightning is one platform, not a bolt-on: Simpro field service management software is the heart, and Lightning is the brain — thinking on its behalf and working quietly in the background while your team gets back to what matters most.
Automatic platform updates
Always Current. Always in Your Team's Hands.
Lightning means new capabilities reach your team the moment they're ready — no waiting for a release cycle, no IT project to manage. The platform updates, your crew benefits, and the work gets better without anyone stopping to think about it.
AI agents that run continuously
A Crew that Never Clocks Off.
Your AI agents don't take breaks, miss a handoff, or forget to send the summary. They prepare every job, document every site visit, brief every customer, and train every new tech — automatically. This is what it looks like when execution capacity is no longer limited by headcount.
Business intelligence built into the platform
Ask Anything. Get Answers.
JustAsk turns every question about your business into an instant answer, in your language, on your terms. Margins by technician, overdue invoices, customer visit history. Cooper is ready to dig up the data. Whatever you need to know, Cooper will find it. The business intelligence function you never had budget for is now built into the platform.
Leveraged by over 250,000 users worldwide
“
Our staff in the field can see what their day looks like before they leave home, all the information is there in the palm of their hand.
Jacqui Sheriff
General Manager, O’Brien Electrical Granville
Frequently Asked Questions
Simpro Lightning increases what your team can execute without adding office and administrative headcount. It runs on Cooper, the AI at the center of the platform, and reaches your team through JustAsk for business questions, a digital workforce of AI agents for operational work, and platform features for customer communication and time tracking. Nothing changes about how you use Simpro day to day.
The AI agents available today are FieldReady, JobReady, JobScribe and JobBrief, and the digital workforce keeps growing. FieldReady supports technician training, JobReady prepares teams before jobs, JobScribe captures job documentation, and JobBrief creates customer summaries. JustAsk is the platform intelligence experience powered by Cooper, while Two-Way Messaging and GPS Time Tracking are platform features.
Cooper is the AI that powers Simpro Lightning. You interact with Cooper through JustAsk, the platform intelligence experience, where you ask questions about your field service business in plain language. The AI agents that run on Cooper — FieldReady, JobReady, JobScribe and JobBrief — handle operational work across training, job preparation, documentation and customer briefings.
Simpro Lightning helps field service businesses reduce operational friction before, during and after each job. It improves access to business information, prepares technicians with available job context, captures documentation and creates customer briefings. This supports a more consistent workflow across office, field and customer-facing teams with less dependence on manual reporting and administration.
No. Simpro Lightning is the platform — Simpro field service management software with an AI brain at its center. The FSM remains the operational system for customers, jobs, scheduling and business workflows. Lightning uses connected information and AI-driven capabilities to help teams interpret data, prepare work, document activity and communicate more effectively.
JustAsk answers questions using the business data already in your Simpro platform. That covers operational and financial questions — margins by technician, overdue invoices, customer visit history, job and scheduling performance. You ask in plain language and get a direct answer, instead of building a report or checking several dashboards.
FieldReady guides new technicians through your processes and system setup. JobReady reviews job history, technician skills and required materials, then briefs the technician before they arrive on site. JobScribe captures and transcribes job documentation while the technician works. JobBrief produces a customer summary after the job explaining what was completed, what was found and what to consider next.
No. Simpro remains the operational system for customers, jobs, scheduling and business workflows. Simpro Lightning adds the AI brain at the center of it — your team keeps working the way they already do, with less manual reporting, preparation and write-up around it.
This was built for you. Let’s get to work.
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