Your field service software should do more than keep up with your business. It should actively help you run it better.
Kicking off 2026, Simpro introduced a new set of innovations focused on one outcome: helping you capture more value from the work already happening across your business.
That means smarter automation where it matters, real-time visibility from the field, and tighter control over the details that impact profit.
From AI-driven cash flow to more precise scheduling and better field-to-office connection, these updates are designed to improve how your business operates day to day.
Fast Cash
Fast Cash is Simpro’s accounts receivable automation agent. It analyzes customer payment history, relationships, and invoice context to determine when and how to follow up. The result is outreach that feels timely and relevant rather than repetitive, helping you get paid faster while maintaining strong customer relationships.
For many businesses, this removes a layer of manual effort that has long been accepted as part of the job.
“While still early, what we’re seeing has the potential to significantly improve financial visibility, automate key processes and ultimately drive better outcomes for trade businesses,” said Luke McCallum, Managing Director at Level Group. “This is exactly the kind of innovation our industry needs. Practical, scalable and built to deliver real impact.”
Add Materials & Labor in Mobile
Missed materials, unlogged labor, and incomplete job details are small gaps that add up quickly. They often come down to timing. If something is not recorded at the moment, it risks being lost.
To ensure field service businesses do not lose critical resources, data, or time, we have expanded capabilities to add materials and labor directly within the mobile app. Technicians can now capture billable work as it happens on-site, without relying on handwritten notes or follow-up conversations with the office.
That shift closes the gap between work completed and work billed. It improves invoice accuracy, reduces missed revenue, and shortens the time between job completion and payment.
Scheduling to the Minute
Scheduling can now be tracked down to the minute. With this level of detail, business leaders gain a clearer view of how long work actually takes. This strengthens job costing and creates more reliable data for future quotes.
Over time, this builds a more accurate understanding of labor costs and helps teams plan with greater confidence. Small improvements in accuracy compound into stronger margins across the business.
Defect Management Module
As operations become more complex, visibility becomes just as important as accuracy.
The Defect Management Module brings structure to how defects are handled from start to finish. Instead of relying on emails, notes, or disconnected processes, teams can log, track, and resolve issues within a single workflow.
This creates a clearer line of sight across jobs, supports compliance requirements, and reduces the risk of issues falling through the cracks.
Individual Notifications per Scheduled Event
Jobs often involve multiple appointments, changing schedules, and evolving job details. Without clear, timely communication, even well-planned work can lose momentum.
Simpro now supports appointment-level notifications, allowing each scheduled event to have its own communication. This ensures technicians receive the right information at the right time.
Mobile Reminders
New banner alerts in Simpro’s mobile app surface important job, customer, and site information directly to technicians. This gives field teams immediate access to critical details, improving communication, supporting safety and compliance, and reducing avoidable mistakes on-site.
A Shift Toward More Predictable Revenue
Earlier this year, Simpro Group acquired Delight, an AI-driven customer engagement solution that works natively with field service data to activate your existing customer insights. It identifies opportunities for repeat work, service expansion, and long-term customer value through timely, relevant follow-ups and service recommendations.
You do not need more disconnected tools or added complexity. You need systems that help you capture what is already happening across your business with greater clarity and control.
From improving cash flow and billing accuracy to strengthening planning, communication, and customer engagement, these Q1 updates support how you actually run your business.And more importantly, ensures that every job delivers its full value.