Never Miss Another Job
Pulse: AI receptionist
for field service businesses
Pulse is the AI receptionist built inside Simpro. It answers every inbound call 24/7, qualifies the job and places it on your Simpro schedule for your team to confirm, so the 9pm emergency call becomes a booked job, not a voicemail nobody hears. It's a digital worker on the Simpro Lightning digital workforce.
Built for the field service trades that can't let a call ring out
Electrical
Plumbing
HVAC
Security
Fire Protection
...and more
Missed calls
The job you never hear about
62% of callers won't leave a voicemail, and 1 in 4 after-hours calls go unanswered. Each one is a $300–$2,000 job that goes to whoever picks up next — and no report ever shows it.
After hours
The 9pm emergency
A burst-pipe call rolls to voicemail. The caller hangs up and books whoever answers next.
Answering service
The message that gets re-keyed
Your answering service emails a message. Someone types it into Simpro tomorrow, if the job is still there.
The office
The routine calls
Your office spends hours on bookings and FAQs instead of the calls that need judgment.
Emergencies
The call that can't wait
A gas smell or flooding call needs a person now, not a callback in the morning.
Meet Pulse
What is an AI receptionist?
Pulse is the AI receptionist built inside Simpro for field service businesses. It answers every inbound call, works out what the caller needs and takes the next step: scheduling the job, logging a new lead or transferring an urgent call to a live tech. No messages, no missed work, 24/7.
- Answers every inbound call in under a second, 24/7
- Recognizes callers from their Simpro record before the greeting
- Creates structured jobs with trade type, urgency and notes
- Logs a transcript, AI summary and sentiment tag on every call
Hear Pulse Take a Call
Built inside Simpro, not connected from outside
How Pulse works inside Simpro
Every call picked up, any hour
Pulse answers in under a second during business hours, after hours, weekends and holidays, each configured on its own. No voicemail dead-ends.
It knows who's calling
Before the greeting, Pulse matches the number to the Simpro customer record — name, last job, status — so returning customers are never treated like strangers.
The job lands in Simpro
Pulse creates the job with trade type, urgency, affected systems and notes, then places a provisional hold on the schedule for your team to confirm.
Captured on every job
- Trade type and urgency
- Affected systems and make/model
- Vulnerable-occupant notes
A person when it matters
Complaints, negative sentiment and safety calls go straight to a person on your team, with everything the caller already said.
Every call on the record
A transcript, AI summary and sentiment tag post to the customer and job record. Tiered email alerts reach the right person, with no login needed.
Your team stays in control
Pulse takes the call. Your team makes the call.
Pulse never locks in a booking on its own. It places a provisional hold, your team confirms it, and you decide which skills are switched on — so the schedule stays yours.
Compare
AI receptionist vs phone answering service
A phone answering service takes a message; an AI receptionist built into your field service software captures the job. Human services typically charge $2–5 a minute and can't write into Simpro. Voicemail costs nothing — until you count the callers who hang up.
Voicemail
Free until you count the callers who never leave a message. The lost job leaves no record you'd ever see.
Answering service
Someone reads a script, takes a message and emails it over. They don't know your customers and can't book into Simpro.
Pulse
Answers 24/7, knows the caller from Simpro, captures the job and logs every call, at a fraction of the per-minute cost.
After hours
After-hours call answering without adding headcount
After-hours call answering with Pulse means every evening, weekend and holiday call is answered, qualified and waiting on your Simpro schedule when the office opens. It covers the hours your team can’t, without hiring a night shift or paying per minute for a service that only takes messages.
Pulse doesn’t replace your office. It’s the role you could never afford to hire: it takes the 2am call so your team doesn’t have to. Hear it handle one before you decide.
AI receptionist FAQs
Pulse answers the call, matches the number to the Simpro customer record and asks the questions needed to qualify the job. It then creates the job with trade type, urgency and notes, places a provisional hold for your team to confirm, and logs a transcript and summary on the record.
A virtual receptionist is usually a remote person answering calls from a script. An AI receptionist like Pulse answers instantly at any hour, and because it’s built into Simpro, it reads your customer records and writes the job into your system instead of passing on a message.
Phone answering services take messages and forward them, usually billed by the minute. Pulse captures the job directly in Simpro with the full call details, so nothing has to be re-keyed the next morning.
Yes. Pulse answers every call 24/7, including nights, weekends and holidays, with separate settings for business hours, after hours, holidays and emergencies. Safety-critical calls are transferred straight to your on-call technician.
Pulse is built for the field service trades, including plumbing, HVAC, electrical, fire and security, and drainage. It captures job details like urgency, affected systems and make/model, and escalates safety calls such as gas leaks or flooding.
Pulse is a paid add-on for Simpro, with monthly plans based on included call minutes. Book a demo to see which plan fits your call volume.
Yes. You choose which skills Pulse uses, set routing for each call context, and every booking is held for your team to confirm. Complaints and negative sentiment escalate to a person, and safety escalation is always on.
Yes. Pulse is part of Simpro itself, not a third-party tool connected from outside. It reads live records and the dispatch board in real time and logs every action on the record as Pulse Agent.
Add Pulse to your Simpro Lightning digital
workforce and never miss another job.
