7/11/2024
In a recent Fast Company article, Simpro Group’s CMO, Rachel Truair joined other board members to offer their best practices to incorporate generative AI into new products and services. AI can improve the quality and accuracy of information provided to SaaS clients by leveraging data from other sources. For example, in the field services industry, there’s an opportunity to expand job notes and quotes with information from equipment suppliers or customer support databases. AI-driven insights for field services are also on the horizon, such as proactive maintenance and task analysis. – Rachel Truair, Simpro Group
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