VSG + Ignite Consultancy Partner
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“Ignite Consultancy Services Ltd is proud to support Virtual Services Group Ltd across their three Simpro platforms – Virtual FM Ltd, Virtual Facilities Services Ltd, and Virtual Water Services. VSG is a truly dynamic organisation, always seeking smarter, more innovative ways to deliver value. Their forward-thinking approach, combined with their commitment to bespoke solutions, ensures they tailor services precisely to their clients’ needs while investing in technology and processes that make life easier not only for their own team but also for those they serve. It’s an exciting and inspiring partnership, and we are delighted to be part of their ongoing journey of innovation.”
Dawn Lawrie, Services Director
Headquarters
United Kingdom
Industry
Facilities Management
Employees
100
The Facts
VSG Now Enjoys:
An integrated client portal with real-time access to maintenance schedules, asset journeys, compliance records and performance data.
VSG Now Can:
Automate job creation from IoT alerts, digitise compliance forms and manage thousands of certifications with full traceability.
VSG Now Has:
A scalable FM ecosystem built on Simpro and enhanced by Ignite Consultancy, delivering efficiency, transparency and sustainability across more than 1,000 sites.
The Figures
- 30% drop in client enquiries about maintenance schedules
- 40% increase in portal engagement after dashboard upgrades
- 20% faster job intake through digital form submissions
- Over 50% of contractor jobs self-closed via portal
- 20% reduction in reactive callouts for IoT-monitored assets
- 30% reduction in client admin time on reporting tasks
The Story
Who They Are — VSG
Virtual Services Group (VSG) delivers facilities management services across a national network of commercial and industrial sites. The company supports more than 1,000 locations and prioritises quality, compliance and operational consistency.
To keep pace with rising client expectations, VSG partnered with Ignite Consultancy to enhance their use of Simpro, turning it into a fully integrated operating system.
The Challenge — Moving Beyond Standard Features
The out-of-the-box version of Simpro offered a solid base, which VSG built upon to support their complex FM environments. Clients were asking for live access to asset performance, quicker job status updates and immediate access to compliance records. Internally, the business was managing too many manual workflows and disconnected tools.
To meet these demands, VSG needed a more connected, automated and client-friendly system.
The Solution — Advanced Enhancements Through Ignite Consultancy
Ignite Consultancy worked closely with VSG to transform Simpro into a smarter platform tailored to facilities management.
They developed an interactive 52-week maintenance planner with click-through access to job cards and documents. Asset failure journeys could now be tracked from issue to resolution. Engineers were equipped with a digital forms tool that eliminated paperwork and improved data accuracy. IoT sensors were installed to monitor air quality, detect leaks and track asset performance in real time.
Ignite Consultancy also enabled contractor self-service through Simpro's contractor portal. Approved contractors could now log job updates, upload certifications and close jobs directly, reducing delays and improving service visibility.
On the client side, a custom-built BI dashboard gave stakeholders access to job metrics, asset analytics and compliance tracking from a single, secure portal.
The Impact — Predictive, Transparent and Efficient
With Simpro enhanced by Ignite Consultancy, VSG now delivers faster service, fewer errors and a more transparent client experience.
Job data, forms and documents are all digital. IoT alerts trigger maintenance jobs before faults escalate. Contractors update job statuses in real time. Clients access their own reports and dashboards, reducing back-and-forth requests and increasing confidence in service delivery.
Where To Next — Smarter FM at Scale
Ignite Consultancy and VSG are continuing to develop new tools and integrations. Current initiatives include voice bot job updates, expanded predictive analytics and new client-specific form libraries.
With Simpro as the core system and Ignite Consultancy as the innovation partner, VSG has built a future-ready platform that supports automation, compliance and data-driven FM delivery at scale.
Discover how Ignite’s specialists in Facilities Management, Business Operations, and Fractional Leadership can help drive your business forward.
