Kiely Plumbing
Share
“Simpro has helped us cut our estimate creation time by 10 times and reduced admin work by 63%. Our team is now more efficient, and we’ve been able to scale our business by 35% without adding extra overhead.”
Sam Kiely, General Manager
The Facts
Kiely Plumbing Now Enjoys:
Streamlined workflows with faster estimates, invoicing, and scheduling.
Kiely Plumbing Now Can:
Increase billable hours per technician and scale the business without adding extra admin work.
Kiely Plumbing Now Has:
A smart, scalable solution that supports a 35% revenue growth while cutting admin time by 63%.
The Figures
- 10X faster estimates, now completed in minutes.
- 10X faster invoicing, sent the same day as job completion.
- 25% increase in hours billed daily per technician.
- 63% less admin time spent on scheduling, dispatch, and customer communication.
The Story
Who They Are — Kiely Plumbing
Kiely Plumbing is based in North West Tasmania and provides plumbing and gasfitting services. The team consists of 35 professionals dedicated to delivering exceptional service with a purpose-driven approach.
Kiely Plumbing prioritises customer and employee wellbeing, environmental sustainability, and safety within the workplace. The business operates on principles of equality, diversity, and inclusion and aims to improve the community by focusing on “Plumbing with Purpose”.
The Challenge — Old Systems and Low Productivity
Before adopting Simpro, Kiely Plumbing relied on outdated paper-based systems that slowed productivity and efficiency. Scheduling, dispatch, and customer communication were all handled manually, requiring several people and hours of work each day.
The lack of a centralised data system meant that information was slow to access and prone to errors. Admin tasks took up a large portion of time, reducing the team’s ability to focus on billable work and hindering the company’s ability to scale.
The Solution — Streamlined Operations with Simpro
Simpro provided Kiely Plumbing with a cloud-based system that streamlined all job management tasks, from scheduling to invoicing. The user-friendly interface and global search functionality allowed the team to find the information they needed instantly, improving speed and accuracy.
Automation in scheduling, job dispatch, and customer communication dramatically reduced admin time, enabling technicians to focus on their work rather than paperwork. “It’s all in one place, and everything happens much faster,” says Sam.
Estimates are now created in a fraction of the time, and invoices are sent the same day the job is completed, improving cash flow and reducing delays. The seamless integration of job and customer data has given Kiely Plumbing stronger visibility and control over operations.
The Impact — 35% Growth and Greater Efficiency
With Simpro, Kiely Plumbing has scaled its business, achieving a 35% increase in revenue without increasing admin work.
The time saved on tasks like scheduling, dispatch, and pulling reports—tasks that once took hours, now takes minutes, making operations much more efficient. Additionally, technicians can complete more jobs daily, directly increasing billable hours.
“Simpro has made us operate like a larger business,” says Kiely. “We’ve saved dozens of hours each week, and we’ve been able to scale without the growing pains.”
Simpro has enabled Kiely Plumbing to run more efficiently, increase profitability, and scale effectively without sacrificing the quality of service.
Where To Next — Continued Growth and Innovation
Looking forward, Kiely Plumbing plans to continue leveraging Simpro to fuel further growth. The company already benefits from Simpro’s speed and efficiency, and as the business expands, they see even more opportunities to use its features to improve operations.
While they are already seeing major benefits from Simpro, Sam looks forward to exploring further automation and AI tools in the future to further enhance their business processes.
