Cinos

From AV Specialists to Global Integrators

Cinos is a systems integrator specialising in advanced audiovisual, IT, and network infrastructure solutions for a global client base. Founded in 2007 and headquartered in the UK, the company has experienced consistent year-on-year growth and now delivers and supports complex integrated systems for leading organisations in aerospace, national infrastructure, policing, and security.

With offices in the UK, Singapore, France, and the US, and a team of 132 professionals, Cinos delivers end-to-end integration, from SIP and firewalls to control rooms, cloud platforms, and large-scale video conferencing environments. The company supports government, commercial, and public sector projects with a unique capability to provide both AV and IT expertise under one roof.

A Strategic Return to Simpro

Cinos first adopted Simpro to support its AV installations. However, as Cinos expanded into managed IT and audiovisual services, the team explored new platforms to support additional service desk needs. This led to a temporary shift to an alternative CRM, focused on service desk management. After switching, it quickly became clear that no other platform matched Simpro's strength in project delivery, quoting, and commercial accuracy.

"We lacked the project-level visibility we needed to scale confidently. We were relying on bank statements to know if we were profitable," said Guest.

After five years of workarounds, Cinos made the decision to return to Simpro, implementing the platform in just two weeks. Rather than trying to make one system fit all needs, Cinos separated its managed services into Zendesk, while using Simpro for project work.

"We knew that Simpro had always been great for projects. It’s simple, clear and built for accurate delivery. Coming back, we found quoting and reporting had improved significantly, and the core functionality that worked well hadn’t changed. It was exactly what we needed," said Guest.

Efficiency That Scales

The shift back to Simpro has driven measurable improvements in efficiency and profitability. Job quoting, which once took hours or even days, is now completed in seconds. Project managers are able to handle significantly more workload, thanks to real-time dashboards and simplified workflows.

"A project that used to take us hours to activate can now be live within seconds. Everyone is notified immediately, and the process flows smoothly from quote to delivery," said Guest.

Project financials are clearer and more accessible. With built-in BI dashboards and project summary views, project managers are more commercially aware and empowered to act quickly when costs go off track.

"We’ve reduced our office headcount by 30%, and our project managers are handling 50% more work. Everyone is doing more, with less admin and more clarity," said Guest.

Compliance and Global Scalability

Simpro forms a critical component to Cinos’s compliance and audit readiness. With certifications across ISO 9001, ISO 27001, ISO 14001, and ISO 45001, transparent record-keeping is non-negotiable. Simpro’s automated workflows and reporting create the audit trails required for these standards, while configurable fields streamline asset tracking, customer onboarding, and supplier management. This flexibility allows Cinos to stay ahead of regulatory requirements and adapt quickly to client demands.

Beyond compliance, Simpro is also powering Cinos’s global growth. Country-specific instances in the US, Singapore, and France ensure local compliance while embedding consistent best practices across the group. In the US, integration with Taxify eliminates the complexities of multi-state taxation, reducing admin overhead and guaranteeing accuracy from day one. With clearer visibility, faster workflows, and tighter financial controls, Cinos is now delivering smarter, more profitable projects worldwide.

Key Results with Simpro

Cinos has transformed project delivery by building its systems around Simpro rather than adapting Simpro to fit outdated workflows. Results include:

• 10–15% increase in gross profit across project delivery
• 30% efficiency gain in operations, allowing scaling without additional overhead
• 50% increase in project manager workload capacity
• 75% faster job activation from quote to live project
• Next-day adoption of the mobile app by field staff
• Automated preventive maintenance for AV contracts
• Simple, accurate dashboards for real-time project tracking

"With Simpro, we're not spending time fixing the system. We're using it to run the business the way it should be run," said Guest.

Built for Better Project Delivery

For a company like Cinos, accurate quoting, fast execution, and real-time commercial tracking are non-negotiable. With Simpro, the project team can see exactly where each job stands and take action early to keep it on track and profitable.

The transition also helped Cinos clarify internal processes. Instead of trying to make one system do everything, the team built dedicated tools around specific functions. Simpro now runs all project operations, while Zendesk handles ticketing.

Cinos is now positioned to scale with confidence. With greater visibility, faster workflows, and tighter financial control, the team is delivering smarter, more profitable projects from day one.

"Simpro helps us do what we do best: deliver complex, high-value projects efficiently and at scale. It’s a key part of our growth story."