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Field service workforce app
Manage jobs in the field. Improve service delivery. Enhance efficiency of field staff.
Connect the field to the office with a field service workforce app
simPRO Mobile makes it easy for field staff to create jobs, track time, record job details, generate quotes, process payments and capture photos while in the field. Enhance customer service and improve the efficiency of your field staff with a cloud-based mobile app.
Manage jobs from beginning to end
Simplify job management in the field with access to assigned jobs, site history, customer details, job notes and other information needed to perform a job. simPRO Mobile allows field staff to create service jobs, access safety and compliance audits, record notes and photos, capture signatures on job cards and track service jobs efficiently.
Record and track workforce time on site
With time tracking in simPRO Mobile, easily clock on and off, pause work or add travel time to a job. Field staff can view a schedule of the day ahead and edit time blocks to reflect schedule changes. Labor costs can also be tracked in the field by recording billable and non-billable hours worked and comparing scheduled versus actual time.
Create invoices and process payment in the field
Once a job is complete, email the customer an invoice from a mobile device and process payment while on site. simPRO Mobile integrates with Square* for easy payment processing via a card reader or by manually entering credit card payment details.
*A Square account is required to take advantage of this integration.
Manage assets with field mobility
Create, manage and test assets from a mobile device or tablet for simplified asset maintenance management in the field. Field staff can view asset test and service history, failure points and other notes to help improve maintenance service. With the in-app QR code and barcode asset reader, quickly search and test assets back to back and in the order that suits you.
Create professional quotes for service customers
Close more sales in the field by quoting with a mobile device or tablet. Create multiple quote options with standard service fees, discounts or add-on pricing. Quotes in simPRO Mobile can include images and manuals to support the sales process. Easily email the quote to a customer and convert to a job once approved, all while on site.
Find all the information you need to do the job in simPRO's mobile workforce app
Create mandatory audits
Add job safety or quality assurance audits that can be completed in simPRO Mobile before or after the job.
Review time blocks
Search for time blocks for all pending and scheduled jobs or quotes within a 45-day range.
Manage allocated materials
Use simPRO Mobile to ensure inventory is properly managed and allocated when used on site.
Automate task creation
Status changes for jobs in simPRO Mobile will trigger workflow processes for office staff.
"Engineers can go out in the field, and they can put information into their device. It comes into the office and the admin guys can deal with it. The piece of paper goes away."
Mark Wilburn, RFS Fire
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