Field Service Management Software
AI-first Operating Platform for Field Service Trades
Simpro is purpose-built for field service trades to drive efficiency and profitability. Simpro Lightning uses AI agents, field data and business intelligence to reduce admin, protect margins and scale operations without adding headcount.
25%
Increase in
Revenue
10x
Faster Job
Estimates
30%
Increase in
Productivity
25%
Increase in
Revenue
10x
Faster Job
Estimates
30%
Increase in
Productivity
25%
Increase in
Revenue
10x
Faster Job
Estimates
30%
Increase in
Productivity
Platform Intelligence
Your field service management software has always known your business. Now it can talk to you about it. AI is at the core of Simpro Lightning, accompanied by a thinking, always working, always optimizing business partner, Cooper.
Ask Cooper anything in natural language and get a clear, direct answer in seconds. No dashboards. No analysts. No waiting.
See it in action
What is Simpro Lightning?
The power of a full team without the headcount
Simpro Lightning is the AI built into your FSM platform. It doesn't replace the way you work — it gives your business capabilities you've never been able to staff. Lightning manages reporting, technician training, job prep, documentation and customer communication. AI agents that run jobs you couldn't hire for.
Conversational Business Intelligence
JustAsk
JustAsk connects to your Simpro data and lets you ask any question in natural language. No reports to build, no dashboards to dig through, no analyst required.
Training & Onboarding Agent
FieldReady
FieldReady AI trains every technician on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one.
Job Preparation Agent
JobReady
Before every job, JobReady AI briefs the assigned technician — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office.
Documentation Agent
JobScribe
JobScribe AI captures what happens on site in real time. Technicians talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the technician touching a keyboard.
Customer Summary Agent
JobBrief
When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the tech to write it up.
Customer Communication Feature
Two-Way Messaging
Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the tech to send a message.
Automated Time Verification Feature
GPS Time Tracking
GPS Time Tracking uses AI to prompt technicians on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked.
Conversational Business Intelligence
JustAsk
JustAsk connects to your Simpro data and lets you ask any question in natural language. No reports to build, no dashboards to dig through, no analyst required.
Training & Onboarding Agent
FieldReady
FieldReady AI trains every technician on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one.
Job Preparation Agent
JobReady
Before every job, JobReady AI briefs the assigned technician — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office.
Documentation Agent
JobScribe
JobScribe AI captures what happens on site in real time. Technicians talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the technician touching a keyboard.
Customer Summary Agent
JobBrief
When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the tech to write it up.
Customer Communication Feature
Two-Way Messaging
Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the tech to send a message.
Automated Time Verification Feature
GPS Time Tracking
GPS Time Tracking uses AI to prompt technicians on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked.
Simpro Lightning keeps getting smarter.
With FastCash and Delight already delivering value today, upcoming agents like Pulse CSR will help answer calls, book appointments, and manage customer conversations around the clock.
More agents are on the way.
Delight
Delight helps automate customer follow-up between jobs, so field service businesses can build stronger relationships and drive repeat work.
Fast Cash
FastCash chases your outstanding invoices automatically, so late payments follow up themselves.
How Simpro Field Service Management Software Works
Simpro connects your office and field teams on a single platform, from estimating and scheduling to job execution, invoicing, and reporting. Technicians work from mobile, the office stays in sync in real time, and your financials close faster with direct accounting integration. Every job, every technician, every dollar — visible and under control.
Project Estimating & Bid Management
Estimate & Quote
Build detailed estimates for complex trade projects with live supplier pricing and structured workflows. Submit competitive tenders and protect your margins from day one.
Bid with confidence. Win without cutting corners.
Strategic Resource & Labor Allocation
Schedule & Dispatch
Coordinate large crews across multi-stage projects with clear visibility into labor capacity and schedules. Put the right people on the right phase — and keep work moving.
No idle labor. No missed milestones.
Project Variation & Margin Protection
Execute & Capture
Record site variations, log additional labor and materials, and secure client approvals from the field. JobScribe captures it all in real time so nothing falls through the cracks when scope shifts.
Every variation captured. Every billable dollar protected.
Financial Progress Billing & Retention
Invoice & Get Paid
Generate progress claims based on work completed, track retention, and stay aligned to contract terms. JobBrief delivers a professional post-stage summary to your client automatically — disputes off the table.
Get paid on time, every stage, every project.
Project WIP & Profitability Analysis
Report & Improve
Track WIP, labor productivity, and material spend against budget in real time across active projects. Ask JustAsk "Which projects are trending over budget?" — and get the answer before it becomes a problem.
Stay ahead of budget blowouts before they hit the bottom line.
Field Service Sales & Quoting
Estimate & Win
Quote jobs on the spot with pre-built assemblies that bundle labor and materials. Field technicians generate professional quotes, capture digital signatures, and move straight into the work — no office delays, no lost approvals.
Win more work without leaving the site.
Dynamic Dispatching & Fleet Coordination
Schedule & Dispatch
Assign the closest qualified technician, optimize routes, and keep your team moving between sites. More billable hours, less windshield time.
Do more jobs per day without adding headcount.
Real-time Field Data & Compliance
Execute & Capture
Technicians get full job history on mobile, log labor and materials, and complete safety checklists on-site. JobScribe captures notes in real time as they talk — no keyboard, no missed details.
Every job documented. Nothing falls through the cracks.
Service Billing, Payments & Accounting Integration
Invoice & Get Paid
Invoice the moment the job closes and collect payment before your tech leaves the site. JobBrief sends the customer a professional post-job summary automatically — no disputes, no chasing.
Shorter payment cycles, less cash tied up in the field.
Trade Performance & Business Reporting
Report & Improve
See which jobs are driving profit and which are costing you time. Ask JustAsk a question in plain English and get the answer in seconds — no reports, no dashboards.
Know what's working. Fix what isn't. Fast.
Industries we serve
Integrations
Connect the tools your field service team uses
Simpro connects directly with QuickBooks, Xero, and your payment tools, keeping field operations, invoicing, and accounting in sync without manual re-entry. Most customers find they can consolidate onto one platform and drop the tools they no longer need. Less duplication. Less admin. Less software sprawl.
View all integrations
250,000+ users across 23 countries
Why field service leaders choose Simpro
Read their storiesIncreased Revenue
“
Before Simpro, we were constantly fighting against fragmented systems—tools that didn’t talk, estimates we couldn’t trust, and profits slipping away. With Simpro’s integrated platform, we finally got clarity.
Amy Carnrick
Former CEO, Foster Plumbing
Field-First Solutions
“
Techs can see their entire schedule, create quotes, assign parts to a job from their truck, track drive time versus onsite time and update field notes and attachments, all from their iPhones.
Frank Bauer
Proguard Protection Services
24/6 Customer Service
“
We always have a direct line to Simpro via chat and if they need additional time to sort an answer, they quickly follow up via email.
Denise Cummings
Orion Security Solutions
Increased Revenue
“
Our overhead costs are now hugely reduced which enables us to take on more staff in the field that earn us more money.
Darren Thorne
DT Fire Systems
Improved Efficiency
“
Simpro has helped us double our profit margins, speed up quoting by 20X, and reduce admin to zero. It’s given us the visibility and systems we need to grow properly and build the plumbing business we always wanted.
Byron Slabbert
Zebra Plumbing
What Is Field Service Management Software?
Field service management software helps trade businesses manage work from first customer request through quote, schedule, dispatch, field execution, invoicing, payment and reporting. Simpro brings service, project work, customer communication, job costing, inventory, integrations and AI-assisted operations into one platform so field and office teams can run work with fewer disconnected tools.
Frequently Asked Questions
Field service management software includes the tools to run jobs from quote to invoice: estimating, scheduling, dispatch, mobile field work, work orders, inventory, invoicing, reporting, asset maintenance, and accounting handoffs. Simpro's field service management software keeps office and field teams working from one live system; Infinite Audio Video Solutions summed it up: "Simpro does all of it and brings it all together."
Choose field service management software built for your trade, easy for technicians to use, connected to accounting, and strong enough to show scheduling, job costing, mobile work, invoicing, and reporting in one place. Simpro's best FSM software guide covers buyer criteria, and TEAMWired proves field adoption with quote time reduced from two hours to 30 minutes and invoicing admin down 90%.
A CRM manages leads, contacts, pipeline, and customer history. Field service management software manages the operational work after a job is won: scheduling, dispatch, work orders, field updates, estimating, inventory, invoicing, compliance, and reporting. Simpro's CRM for field service sits inside a broader FSM platform, so customer data and job delivery stay connected instead of split across systems.
Field service management software cost depends on team size, workflows, add-ons, implementation scope, and support needs. Simpro uses custom pricing, so Simpro pricing is the right quote path. For value proof, South Island Electrical said, "We've cut admin, improved compliance and grown our margins by 35%."
Field service management software is used by businesses that send teams to job sites and manage work before, during, and after each visit. That includes electrical, plumbing, HVAC, fire protection, security, low-voltage, solar, facilities, commercial maintenance, and AV teams. Simpro's industry pages and customer stories show the fit across growing contractors and larger operators.
Yes. Simpro manages both service jobs and project work, including maintenance visits, recurring asset work, multi-stage projects, progress billing, purchasing, and profitability tracking. Its project management software connects with service workflows, and James Frew added 20% more field staff without adding admin headcount while cutting purchase-order handling time by 80%.
See How Simpro’s Field Service Management Software
Works for Your Business
Quote, schedule, dispatch, invoice, report and use AI assistance from one connected platform.
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