About this webinar
Your customers are Googling you before they call.
And in many cases, they’ve already decided whether to hire you.
Today’s buyers compare ratings, read reviews, and evaluate reputation signals before they ever speak to your team. That small difference between a 4.2 and a 4.7 star rating can quietly determine who wins the job.
In this fireside chat with Podium's Garrick Hocking and Simpro's Jennifer Nelson, we’ll show how trade businesses are turning reputation management into a competitive advantage.
What you'll learn
- Why a 4.2-star rating might already be costing you jobs — even if you think your reviews are “good enough”
- The moment prospects decide whether they trust you (and why it happens before they ever contact you)
- Why one well-handled negative review can convert more customers than a page of perfect ratings
- How AI and automation capture reviews at the “peak of happiness” — turning reputation into a competitive advantage
Speakers
Garrick Hocking
Business Development Manager, Strategic Integrations
Podium
Jennifer Nelson
Global Director, Web and Growth Programs
Simpro
On-Demand
