Simpro Named in Capterra's Top 20 Most Popular for Field Service Management Software

February 26, 2019

Simpro has been named a Top 20 Most Popular Field Service Management Software product by Capterra, a free online service that helps organisations find the right software.

Simpro UK Managing Director, Richard Pratley, said the Capterra placing reflects our focus on assisting customers to achieve business success.

“I’m excited by what the achievement means for UK businesses seeking an informative and impartial tool to guide decision making when considering field service management (FSM),” he said.

Achieving more streamlined and profitable workflows for our customers is paramount and this result highlights Simpro’s focus on achieving it for UK businesses.

Mr Pratley said Simpro assists 100,000 field service professionals work smarter, not harder with more than 4,000 businesses globally utilising our end-end-end solution FSM solution.

simpro review

Source: Capterra reviews

How Simpro helps field service management

Challenges in field service management

In industries where field service is the lifeblood, inefficient processes and tools can become major bottlenecks as businesses run into issues such as:

  • Complex scheduling and dispatching from disjointed communication, over or under-scheduled resources
  • Lack of visibility and automation in inventory management
  • Managing customer expectations with back-and-forth work order management
  • Lack of visibility into labour productivity, whereabouts as well as business performance


Simpro reduces paperwork, refines office processes, streamlines field operations, increases profit, maximises workforce productivity, and enables more business growth.

Rich with a variety of useful features, add-ons and integrations, Simpro can help with workflow automation to increase efficiency, and thus, improve the profitability of field service businesses. Simpro offers end-to-end service management - from scheduling and dispatching, real-time office to field connectivity, more comprehensive job records, to better oversight when it comes to inventory, equipment and fleet management, and everything else in between.

Being an end-to-end field service management solution, Simpro also has project management features, route optimisation, contract management, catalogue items and pricing configuration, real-time GPS fleet tracking, a variety of reports, and accounting integration.

simpro field service management

Source: Capterra reviews


As it is cloud-based, Simpro can be used anywhere, anytime to facilitate decision making and execution in real time. This also means the software can scale easily as the business grows. You can read more about this topic in our whitepaper "Field Service in the Cloud."

Support & training

Customer support is one of the crucial elements that gives software users peace of mind.

Telephone customer support is available during office hours, and our live chat is also available 24-hours from Monday to Friday.

Moreover, Simpro has an extensive Help Guide with over 550 articles, over 300 how-to videos as well as more than 100 walk-me-throughs inside the software. Users wishing to brush up on product knowledge in their own time can do so via the Simpro Learning Toolbox which contains more than 25 courses.

If you are interested in streamlining and automating workflows for better field service management, make sure you check out the rest of our website to learn more about Simpro - proudly featured in the 2019 Capterra Top 20 Most Popular Field Service Management Software list.

The content for the Top 20 report is derived from independent research and user testing; end-user reviews and ratings; and vendor-supplied and publicly available product and company information that is applied against a documented methodology. The results do not constitute an endorsement by Gartner or any of its affiliates. The Top 20 Most Popular Field Service Management Software List is available here.