Tropical Coast Plumbing
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“Simpro has helped us track nearly every aspect of our business. Whether it’s equipment, employee performance, or profitability, having this level of visibility is a massive advantage.”
Brianna Baker, Business Strategic and Improvement Advisor
The Facts
Tropical Coast Plumbing Now Enjoys: Real-time visibility into job profitability with accurate costing and reporting.
Tropical Coast Plumbing Now Can: Deliver quotes to customers quickly and efficiently, improving response times and client satisfaction.
Tropical Coast Plumbing Now Has: A scalable, centralized system that drives rapid growth while enhancing operational efficiency and customer service.
The Story
Who They Are
Tropical Coast Plumbing is a rapidly growing family-owned business founded in 2019 by Lachlan and Kym, starting as a husband-and-wife team in Mackay, Queensland. Initially serving the Mackay region, the business has since expanded to include five locations: Mackay, Townsville, Clermont, Rockhampton, and Yeppoon.
The business has evolved into two companies—Tropical Coast Plumbing and Tropical Coast Plumbing NQ—reflecting its broader reach. With a team of skilled technicians and a dedicated office staff, the company prides itself on delivering exceptional plumbing services supported by robust systems and processes.
Brianna Baker, the Business Strategic and Improvement Advisor, ensures both companies operate smoothly by managing systems, overseeing training initiatives, and driving marketing strategies that support their sustained growth.
“We’ve grown a lot since the beginning, and now, thanks to the systems we’ve implemented, we can operate across multiple regions efficiently,” says Brianna.
What They Do
Tropical Coast Plumbing provides plumbing services across residential, commercial, and industrial sectors in Queensland. The team has built a reputation for reliability, efficiency, and exceptional customer service. They leverage innovative tools and processes to deliver projects on time and within budget, supporting a diverse client base and fostering strong community relationships.
Why They Started With Simpro
As the business grew, so did its operational complexity. Initially relying on manual tracking, the team faced significant challenges, including:
- Inability to track data beyond labor hours.
- A lack of visibility into margins until the month’s end.
- Operational inefficiencies that limited decision-making capabilities.
“We were in the dark about our margins until the end of the month,” Brianna recalls. “We could only track labor, and we were flying blind when it came to other critical areas of the business.”
Tropical Coast Plumbing needed a comprehensive solution to streamline operations, provide actionable insights, and support their ambitious growth plans.
How Simpro Changed Things
Switching to Simpro brought immediate benefits for Tropical Coast Plumbing.
“Our reporting and operational processes have been streamlined, and we now have critical data at our fingertips,” says Brianna. “This allows us to make informed decisions and focus on what truly matters—delivering exceptional service.” With Simpro, the team has been able to set up pre-builds for recurring jobs, track KPIs, and integrate with other systems like API dashboards and Podium to drive business growth.
“Simpro has helped us track nearly every aspect of our business. Whether it’s equipment, employee performance, or profitability, having this level of visibility is a massive advantage,” Brianna explains.
Simpro’s ability to link employees to timesheets and licenses and track plant and equipment has also been a game-changer.
“I love that Simpro alerts us when licenses are about to expire or if an employee with an outdated license is scheduled for a job. The plant and equipment section makes managing our assets so much easier, especially when onboarding or offboarding employees,” Brianna adds.
Where To Next
With a solid foundation built on Simpro’s platform, Tropical Coast Plumbing is focused on sustained growth and operational efficiency.
“We’re excited about continuing to improve our processes and refine our approach using the data Simpro provides,” Brianna says. “For anyone considering Simpro, I’d say, ‘Book a demonstration today—there’s no need to guess. See how it works for your business!’”
By leveraging Simpro, the team at Tropical Coast Plumbing is well-positioned to take on the challenges of tomorrow while continuing to deliver exceptional results to their customers today
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