Tequa

Building a Legacy of Quality and Growth

Tequa, a family-owned plumbing and civil construction company, has been providing exceptional services in Gippsland, Victoria for over 50 years. With a team of 100 employees, Tequa serves a wide variety of clients - from residential homeowners to national civil contractors - offering plumbing, gas, roofing, and large-scale infrastructure services.

“We’ve grown from a small plumbing company to a trusted provider of complex infrastructure solutions,” says Nikki Schembri, Head of Business Support at Tequa. “As our business has expanded, we’ve adapted our systems to meet the increasing demands of our clients and operations.”

But as the company scaled, Tequa’s operational systems began to show their limitations, especially as paper-based processes and outdated technology became obstacles to further growth.

Finding a Scalable Solution for Growing Demands

After careful evaluation, Tequa selected Simpro as their solution to streamline operations. The decision was based on Simpro’s ability to centralise job management, automate scheduling, and provide real-time visibility into job progress, all of which were key to meeting the growing needs of the business.

“Simpro stood out because it provided everything we needed: a cloud-based solution, mobile integration for our technicians, and powerful reporting tools. It was exactly what we were looking for,” explains Schembri.

Since adopting Simpro in 2014, Tequa has successfully implemented the platform across their teams, improving job tracking, invoicing, and overall workflow efficiency. The mobile app allows technicians to log job details, record timesheets, and manage materials directly in the field, eliminating the need for back-and-forth communication with the office.

Transforming Operations with Real-Time Insights

The impact of Simpro has been transformative. Invoices, which used to take up to a week to process, are now completed within 48 hours of job completion. This has greatly improved cash flow and reduced delays. Simpro’s ability to track job progress and costs in real time has also provided Tequa with better insights into job performance and profitability.

“Before Simpro, we had no clear visibility into costs until after a job was completed. Now, we can track everything in real-time and make decisions early on,” says Schembri. “This visibility has made all the difference in improving our efficiency.”

Simpro’s reporting capabilities have allowed Tequa to capture critical business data that was previously difficult to access. “We use the reports to see where things are going wrong, identify trends, and stay on top of performance,” Schembri adds.

Simplifying Field Operations and Enhancing Customer Service

One of the standout features for Tequa has been Simpro’s mobile app, which allows technicians to manage all aspects of their jobs from the field. Whether it’s updating job details, capturing photos, or creating purchase orders, the mobile app has streamlined operations and improved communication between the office and the field.

“We’re now able to update everything in real time, which has saved a lot of time and reduced mistakes,” says Schembri. “It has really improved how we work with our field team and has made their jobs a lot easier.”

The automated job creation process, particularly for one of Tequa’s planned preventative maintenance contracts, has also been a major time-saver. “We manage 200 routine maintenance jobs per month through Simpro’s Data Feed integration. The automation has saved us countless hours and significantly reduced manual work,” says Schembri.

Achieving Greater Efficiency and Future Growth

Since integrating Simpro, Tequa has experienced significant improvements across various areas of the business:

• 25% increase in service jobs per technician
• 48 hours average time to send invoices, down from several days
• 15% reduction in written-off debt
• Full-time resource saved through automation
• 200 routine maintenance jobs/month automated with Data Feed

Tequa’s streamlined workflows have empowered them to handle a larger volume of work without increasing headcount. “We’ve been able to grow without needing to add a lot of extra resources,” Schembri explains. “Simpro has made our operations much more efficient, and we’re now able to focus on continuing to grow.”

Looking to the Future with Simpro

Tequa’s journey with Simpro is far from over. As the company continues to expand, they plan to leverage more of Simpro’s advanced features, particularly around integrations and reporting, to further enhance their operations.

“Simpro has been instrumental in our growth,” says Schembrii. “We’re excited about the future and the opportunities Simpro will continue to unlock for us.”