Severnside Security

The Facts

Severnside Security Now Enjoys: Centralised, real time visibility across all job, asset, and engineer data.

Severnside Security Now Can: Automate compliance alerts, reduce admin time, and streamline scheduling.

Severnside Security Now Has: A digital system that’s powering revenue growth and operational excellence.

The Figures

• £6,600 saved annually in job scheduling alone.
• £2,400 saved annually in audit prep time.
• 120+ hours of compliance admin time saved per year.

The Story

Who They Are — Severnside Security Ltd

Established in 1992 as a local locksmith partnership, Severnside Security has grown into one of the South West’s leading fire and security providers. Operating from Head Office in Gloucester with a hub in Exeter, the company employs 60 staff and supports clients ranging from local authorities and housing associations to commercial organisations and ultra high net worth clients.

Renowned for its focus on quality, compliance and innovation, Severnside Security delivers systems that protect people and property, making a positive difference in people’s lives. In 2024, the business invested over £2.3 million into local supply chains and contributed over £26,000 to social value projects, demonstrating their clear commitment to the communities they serve.

What They Do — Integrated Fire and Security

Severnside Security delivers end to end fire and security solutions, covering system design, installation, maintenance and emergency response. In 2024, the business maintained over 41,000 systems and achieved a 45% increase in revenue, reflecting both scale and performance.

Their services support a broad client base, from housing providers and commercial contracts to high end private estates, with a focus on creating safer and more secure environments.

Why They Started With Simpro — Efficiency, Visibility and Compliance

As Severnside Security started to rapidly grow, it became clear that their legacy systems, often reliant on spreadsheets, phone calls and emails, could no longer support the complex level of coordination, compliance and reporting required across the business.

The team identified a need for greater visibility into job progress, streamlined scheduling and more robust audit readiness. Engineers needed access to real time job information in the field, and centralised data was essential for tracking KPIs, maintaining contractor certifications and meeting ISO, SSAIB and BAFE standards with confidence.

Implementing Simpro was a strategic step to strengthen operational control, improve service delivery, and support scalable, standards led growth.

How Simpro Changed Things — Streamlined, Auditable, Smarter

Simpro brought Severnside’s operations into one integrated platform, connecting jobs, assets, engineers, contractors and suppliers. Service Coordinators can now track job progress in real time and adjust schedules instantly. Live dashboards in the office display KPIs to help the team stay on track with key metrics, like ‘Work in Progress’ jobs.

Automated alerts help ensure contractor certifications and insurances stay up to date, while detailed reporting supports strategic planning. Audit preparation is now four times faster, with clear documentation trails for every job. “Alerts are my favourite feature,” says Sara Weaver. “They keep us on track with certifications and make compliance a breeze.”

The financial impact has been tangible, with over £9,000 saved annually through more efficient scheduling and compliance. Customer satisfaction and turnaround times have also improved significantly.

Simpro’s integration with Xero has further streamlined operations, reducing delays in payment processing and supporting Severnside’s continued growth as it targets a £7 million turnover.

Where To Next — Growth With Control

Severnside plans to create 20 new roles by 2026, with Simpro playing a central role in scaling operations without compromising service quality. As audit processes become more streamlined and productivity continues to rise, the business is looking to expand its use of Simpro, particularly in routine service scheduling and performance tracking.

As Weaver says, “Every day is a Simpro learning day, the more we use it, the better we get.”