Beyond Software: Extras That Drive Success

Your choice of remote or on-site implementation

Running a trades or field service business is busy work, and finding time to implement any new technology can be a massive commitment for you and your team. That’s why Simpro offers both remote and on-site implementation so your entire organization can learn the ins and outs of our software at a time and place that best suits your circumstances.

If you’re looking to implement new workflows or iterate on your processes in the future, we also offer follow-up training either on-site or remotely, letting you master new aspects of Simpro whenever you need.

In-house support

Another standout advantage of Simpro is that all our support services are managed in-house. This means every time you reach out, you’re working directly with Simpro’s dedicated team of experts.

We’re proud to offer localized support in Australia, New Zealand, and the United Kingdom. Wherever you are, our team is ready to provide timely, relevant help.

Our commitment to in-house support ensures that you and your team will receive accurate and tailored guidance, helping you to maximize Simpro’s features and stay up-to-date with our latest enhancements.

On-demand Professional Services

Simpro’s Professional Services team is here to enhance your experience with our software, working alongside you to ensure ongoing success. Designed to optimize your business processes and deliver actionable insights, our Professional Services can help you tap into the full potential of Simpro.

Our Form Builder service creates bespoke forms tailored to your business, ensuring everything you need—from quotes to invoices—is designed to your specific specifications. If you’re using the Digital Forms Add-On, our team can help you create customized Digital Forms incorporating conditional logic and, if needed, meeting specialized government compliance requirements.

For businesses looking for advanced reporting capabilities, our BI Reporting service provides tailored custom reports for your Simpro Premium build, offering deep insights into even the finest details about your business.

Transitioning to Simpro is easier with our Data Import service. We assess the quantity, quality, and structure of your existing business data and can directly import it into your Simpro Premium build. Additionally, your Simpro Premium subscription includes three feeds in Data Feed, and if you need additional support, our team can configure these to map every piece of information, from emails to attachments, into your business data pool for better workflow automation and reporting.

At any stage, our Professional Services team can review and optimize your Simpro Premium build and quote on the provision of services to help you achieve even greater efficiencies.

Simpro’s Learning Resources

Mastering the software you rely on every day is crucial, which is why Simpro provides a variety of tools to make learning simple and accessible.

Start with the Help Guide, a comprehensive resource packed with detailed ‘How to’ articles, step-by-step instructions, and videos to help you quickly find answers and solutions. For a more interactive experience, take part in our Interactive Workshops—live online sessions designed to engage participants and fit conveniently into your schedule. To enhance hands-on learning, the in-product “Walk Me Through” tool guides you through Simpro workflows step by step, making it easy to get up to speed.

With Simpro’s Learning Toolbox, our interactive eLearning courses make it easy to discover Simpro’s full potential, at a pace and time that suits you and your team.

We also have a dedicated team ensuring these resources are continually refreshed and relevant. Whether you’re a beginner or a seasoned user, our learning resources cater to all roles and levels of expertise, ensuring your team can continuously develop their Simpro skills.

Simpro Certifications

Once you’re proficient with our software, you can verify your expertise by becoming a Simpro Certified Professional.

Simpro’s Certification program validates your Simpro Premium knowledge, serving as proof of your expertise and commitment to mastering our field service management software. Becoming a Simpro Certified Professional shows off your skills and dedication to growing in your career, while also helping businesses get the most out of their Simpro investment.

You'll stay up to date with ongoing training and upskilling, ensuring you remain an expert on Simpro as the software evolves.

Simpro Product Portal

If you’re someone who would like to invest in the future of the systems you use to run your business, then look no further than Simpro’s Product Portal. After onboarding, you can become an active part of the software’s development by submitting new feature ideas and providing feedback on in-development features via the Portal’s ‘Product Roadmap.’ Simpro releases new features and improvements every two weeks, and even if you haven’t got first-hand feedback to share, you can still contribute by rating the ideas of other Simpro users.

Simpro Advocates Program

Signing up with Simpro means you’re joining a worldwide community of growth-minded field service professionals, but it doesn’t have to end at simply being a part of our community. You can also join the Simpro Advocates Program and take your place as part of an exclusive group of dedicated professionals who excel in field service efficiency and business growth.

This program allows you to build your business's visibility in the industry, earn exclusive rewards, gain access to unique resources and events and deepen your connection with the Simpro team.

Simpro Partner Network access

Sometimes, a familiar face can make all the difference. That’s why when you sign on with our software, you also get access to Simpro’s Partner Program. We’re partnered with a vast range of different experts and service providers that can help you achieve any plan you have for Simpro. From direct integrations with wholesalers to specialized business intelligence tools built exclusively for our software, our partner program has what you need to perfect your field service management operations.

Exclusive events and webinars

There’s always something going on at Simpro, and signing up for our software gives you exclusive access to our events and webinars throughout the year. Stop by one of our frequent webinars and upskill yourself on new Simpro features, or updates to the functionality you’ve come to love.

Or, if networking and community-building are more your speed, why not attend Simprosium? It’s an action-packed event that features inspiring speakers, practical insights, new ideas, and expert advice to support your field service initiatives.

And that’s just the beginning

There’s so much more to explore outside of just software when you sign on with Simpro. Over time, we’ll continue to add initiatives, support programs and community-building events as we pursue our goal of supporting field service and trades businesses. Becoming a Simpro user is your all-access key to everything we’ve covered in this article and whatever is on the horizon. So don’t delay. Be part of the Simpro community today and start taking advantage of everything we offer beyond the basics of our industry-leading field service management software.