National Operations Network

The Facts

National Operations Network Now Enjoys: A centralized platform for streamlined processes and transparent team operations.

National Operations Network Now Has: increased revenue without the cost of additional support staff.

National Operations Network Now Can: process payments onsite resulting in faster quote to cash turnaround time.

The Story

Who They Are

Founded in 2018, National Operations Network started as a passion project for Kris Lewin, a former security guard. From humble beginnings—working out of a Ford Territory with a trailer—the company has grown into a full-service security provider with a modern fleet and two offices servicing both the Gippsland region and Melbourne. National On specializes in electronic security services like CCTV, alarm systems, and access control, as well as physical security services such as unarmed guards, crowd control, and mobile patrols.

What They Do

National Operations Network serves both residential and commercial clients with tailored security solutions. The company emphasizes high-quality service and strong customer relationships, which have been instrumental in its growth from a local provider in Latrobe City to a regional leader.

Why They Started With Simpro

Before using Simpro, National Operations Network struggled with disorganized processes:

• Quotes and client details were hard to manage.
• Scheduling inefficiencies created delays.
• A lack of transparency made it challenging to coordinate work across the team.

Recognizing the need for a robust system to streamline operations, Kris and the team turned to Simpro.

How Simpro Changed Things

Simpro transformed National Operations Network operations:

• Centralized System: All inquiries, quotes, and jobs are now accessible on one platform, increasing accountability and efficiency.
• Improved Scheduling: Tasks, materials, and job scripts are seamlessly integrated, ensuring predictable and high-quality service delivery.
• Better Inventory Control: The supplier catalogue allows for parts from multiple suppliers to be loaded into Simpro making the procurement of materials simple..
• Scalability: The team scaled operations without additional administrative costs, enabling revenue growth.
• Enhanced Client Experience: With tools like Simpro Mobile and real-time updates, technicians deliver better outcomes, improving client satisfaction.

According to Kris, the ability to transition smoothly from quotes to jobs and then to invoices has been a game-changer, allowing the company to increase workload without sacrificing quality.

Where To Next

With Simpro, National Operations Network plans to continue scaling its operations across both regions, leveraging the software’s capabilities for efficiency and client satisfaction. Kris encourages other businesses to invest the time in Simpro’s training and tools, saying, “Once you get used to it, you’ll wonder how you ever managed without it.”