Within the field service industry there are a lot of moving parts and variables that make up a job. Providing employees with the right tools so they can complete their work, whether that be a digital tool or a physical one, is vital to achieving success. And within a fast-paced and competitive industry, adapting processes and productivity among staff is always evolving. Let’s take a look at a job worksheet template and see how they can help you achieve more efficiency and productivity.
What is the purpose of a job worksheet template?
If you’re the type of person who LOVES a good to-do list, a job worksheet template will be right up your alley. You can detail which tasks need to be completed to finish a job and get a customer sign off in the customer sign off area confirming that they’re happy with the work. As is the way with most forms these days, a job worksheet template tends to be digital so that technicians can access while out on the field. It’s a lot more convenient than paper-based methods. The difficulties of a paper-based job worksheet template are that they’re time consuming to complete, they create a lot of clutter and it’s not very easy to keep track of the data.
What should you include on a job worksheet template?
There are a few key pieces of information to include on a job worksheet template. These are:
- Customer information. Detail the customer name, address, contact details and VAT number or company number if applicable.
- The work to be completed. Detail any faults that are being addressed and the work that is being carried out, as well as a completion date if known. There may be internal information such as a job number that can be detailed here too.
- Pricing and materials. Detail the costs to the customer and the materials and quantities used.
- Additional information. Detail anything else that is relevant to the job, this can be additional work that needs to be completed or technician notes.
- Technician and customer sign off. An area where the customer can sign to confirm they’re happy with the work carried out. There should also be an area for the technician to sign off.
Tips for implementing job worksheet templates
If your team isn’t used to job worksheet templates, then a change toward using them may be met with resistance. But, you can squash a lot of resistance if you follow these tips regarding the best way to implement job worksheet templates into your business.
Be clear about the benefits
Adapting to a routine change isn’t always welcomed with open arms. Especially if the benefits are not always clear. When introducing them to staff, be open about the positive changes job worksheet templates can bring into your business. Make sure you outline the benefits of using job worksheet templates to the relevant teams and be upfront about how it’ll improve their workload.
Have a process in place
With any new change in the workplace, it’s important to have a clear process outlined. Employees don’t want to feel unsupported and it’s great to show them where they can find information about the new process. This also helps show that the changes have been well thought out. You can highlight that through internal social dialogue or a team meeting, it will help employees feel safe in their roles and the work they’re carrying out. If there isn’t a clear process, employees will feel unappreciated and uncomfortable going about their day-to-day.
In terms of your customers, when employees show confidence out on the field, they feel good that the processes that are in place to complete their job are effective.
Go paperlessDigitalising with job worksheet templates will speed up the process of finishing a job over paper-based methods. Paper can be time consuming and increase administrative work. In addition to that, having the ability to update job information while out in the field will reduce the chances of mistakes happening due to miscommunication. All of the job details can be updated in real time, including materials used, progress and work notes.
Reporting on specific business measurables is incredibly time consuming on paper. Rummaging through stacks and stacks of physical worksheets and forms that are key to a business takes hours. When you’re paperless you can sort through the data in minutes. Using one central hub where you can run scheduled daily, weekly or monthly reports saves hours of administrative time.
Implement helpful tools and software
Help make the change easier with digital tools and software, offering support and advice where needed. A field service management software tool is a great place to start. It will provide visibility of the work being carried out and will keep all parties informed through one central hub. Set up training sessions to talk through the new processes and how job worksheet templates will serve a function within the business. The key here is to keep things simple. Employees don’t want to feel the additional burden of a change in the workplace whilst learning new processes.
What does a job worksheet template look like?
So you now know what to include and how to implement a job worksheet template. But what does a job worksheet template look like? Depending on the type of business and work carried out, there may be a few templates worth using regularly. Let’s take a look at an example.
Job worksheet templates can be easily implemented into your business. It’ll save a lot of time on administrative tasks and help employees be more productive with their time. It also provides transparency for your customer and gives them that peace of mind the work being carried out is getting done. In addition, running reports on job efficiency and other areas can be performed with ease with all of the information stored digitally.