See the bigger picture with smart employee scheduling software and dispatching software
Say goodbye to paper-shuffling between teams, wasted admin hours and time-consuming double handling. With simPRO, you'll know where your staff are, at all times, without the spreadsheets and whiteboards.
Choose from a variety of scheduling options to maximise the efficiency of your field service management processes.
Calculate the distance between the job site and the closest available field staff members.
Use the map for a visual representation of where your field staff and fleet are located.
Organise and schedule teams to service dedicated areas or zones.
Preferred Field Staff
Highlight preferred field staff for specific customers, job types or assets.
Schedule staff to the right jobs according to their labour rate and complexity of the job.
Set yourself up for greater success with field service management scheduling and dispatch software
See what you want, when you want, and make scheduling and dispatching the most efficient it can be for you. You can also specify the length and start of a typical work week. Then, easily see the status of jobs with easy-to-follow colour coding. And, if you need to quickly adjust the time, date or field staff member assigned to a job, simply use the drag and drop functionality.
Select from a range of view options including; daily, weekly, monthly and project.
Easy team management and improved efficiency
Need to schedule more than one person to a job? Stop wasting valuable time individually scheduling large groups of field staff members to one job. Instead, make bulk-scheduling multiple field staff members, and their equipment, quick and easy with simPRO’s user friendly team scheduling features. You’ll even be alerted to scheduling conflicts to ensure you don’t assign staff or resources to two jobs at the one time.
Also benefit from improved efficiency with the capability to automatically fill staff member timesheets and add labour costs to jobs.
Access important information everywhere
Empower your team to do more tasks in the field with simPRO Mobile. Using the app, your team will be able to easily clock on and off, track their workdays and record job details on-the-go. Communication is also enhanced with two-way sync between field and office. And, you can keep staff informed of schedule changes with in-app auto-notifications on simPRO Mobile, email and the SMS add-on.
Fleet tracking for advanced visibility of staff when scheduling
Advance your field service scheduling capabilities with fleet tracking to provide a clear view of where you team is, at all times. Using simPRO’s simTRAC, see which field staff are available for new jobs and calculate the distance between a job and the site so you can dispatch the closest available staff member on the go.
Improve communication with your customers
Keep customers informed
Set up emails within simPRO or use the SMS add-on to keep customers informed with appointment reminders and job completion notifications.
Streamline processes for your customers
You can also give your customers access to a unique customer portal to ensure they stay informed with updates regarding job progress across multiple sites. Tailor the customer portal with options to allow customers to book jobs and securely pay invoices.
Set your business up for greater success with insightful reports
Review and gain insights from jobs and projects for future scheduling with scheduling-specific reports.
- Use the Labour Productivity report to see how productive your employees and contractors have been.
- Understand the details and costs of each schedule with the Schedule Breakdown report.
- Conduct the Schedule Comparison report to compare your team member’s actual results to the originally scheduled timeframe.
Integrate with your calendar
View simPRO schedules alongside other appointments or events in Google Calendar* or Outlook Calendar** to provide a comprehensive overview of availability. Choose to view the calendar through either of these integrations or via simPRO schedule views.
*This integration is only available for businesses using G Suite.
**Google Calendar and Outlook Calendar cannot integrate with simPRO simultaneously.
"We can update [our technicians’] schedule directly through simPRO, they’ll get that update immediately, and they can stop what they’re doing, pack up their stuff, and head over to deal with an emergency situation. I think that alone helps our clients feel like we are truly giving them that same-day service, and that we’re showing up when we can when they need us most."
Frank Bauer, Proguard Protection Services
simPRO learning and support
Maximise the benefit of simPRO’s features with comprehensive learning and support resources.
Training & Implementation
Receive personalised guidance for a successful start, and a foundation to last you for years to come, with simPRO’s training and implementation.
Learn how to use the latest products and implement new functionalities in your simPRO build with the simPRO Learning Toolbox.
With five different support channels and local teams around the globe, simPRO ensures you receive the highest level of support.
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