G2 has published it’s Winter report and Simpro have maintained, as well as climbed the ranks, to end the year in a positive fashion. We’ll take a look at where Simpro have ranked best, including awards in the EMEA Regional Grid® Report for Field Service Management, Europe Regional Grid® Report for Field Service Management and the Small-Business Grid® Report for Field Service Management. Let’s take a look!
#4 on Mid-Market Grid® Report for Field Service Management
Jumping up five places since their Fall report, Simpro have really excelled within the mid-market category. Within the field service industry, this award highlights how likely users are to recommend the software.
“It has cut down on the time of our admin almost 70%...it has so many features each week we keep laying in and it is making our experience even better…we have recommended it to multiple people.”
#1 on EMEA Regional Grid® Report for Field Service Management
The products featured on the EMEA Regional Grid® for field service management have received a minimum of ten user reviews from the EMEA region. Simpro's top position in this category is a remarkable achievement, considering customer satisfaction and regional market presence are the key factors for this award.
“It’s really helped to streamline our business and make us more efficient. Customer service is very approachable as well and follows through on making sure issues are rectified.”
#1 Europe Regional Grid® Report for Field Service Management
This award goes hand-in-hand with the one above, within the European region. It’s fantastic to be recognised once more, with customers highlighting how easy the software is to use, as well as its confident integration capabilities.
“The constant evolution of the system has benefitted my business greatly, the introduction of aspects such as BI Reporting have allowed me to get the most of the operational data, so the senior team can make informed decisions around continuous development and growth.”
#1 Small-Business Grid® Report for Field Service Management
Taking the top spot, Simpro have been moving up since the Fall. This award shows recognition towards user reviews and market presence within the industry. So as well as the larger businesses, it shows Simpro can be flexible and help smaller businesses grow too.
#2 Asia Pacific Regional Grid® Report for Field Service Management
This award recognizes a positive user experience with Simpro software from their customers, acknowledged through G2. Specifically, in the Asia Pacific region. It shows a dedication to creating a user-friendly platform, as well as Simpro’s market presence.
“Simpro helped us to automate our system from doing everything on paper. Now I can see when my techs finish early or are taking longer which allows better communication with our customers…Their customer service is top notch and responds very quickly.”
#2 on Grid® Report for Field Service Management
There are four different categories within the scoring grids that take into account the different ways each business has ranked. This award emphasises how easy it is for Simpro customers to recommend the software to others, with another high customer satisfaction rating.
“I love how user friendly it is! If there’s something you can’t work out, it’s easy to click on ‘walk me through’ and you can work it out. It really helped streamline our business and make us more efficient."