white telephone iconSupport white telephone iconContact Us white telephone icon0800 622 6376

Case Study

DT Fire Systems

Headshot of Darren Thorne, Managing Director of DT Fire Systems

“We can now compete with bigger companies as we can produce more documentation and information, which gives a better customer service all round.”

Darren Thorne, Managing Director

icon headquarters


Godalming, Surrey, UK

icon industry


Fire, Security, Electrical

icon employees



The challenges

Finding the right system to manage business growth

In the early stages of operation, DT Fire Systems subcontracted work to larger fire and security companies. Ten years later, Managing Director Darren Thorne knew that taking on direct clients would be the next logical step.

Darren had the team of highly skilled engineers in place ready to carry out the work that their new prospective clients would require. However, he also recognised the need to implement a complete end-to-end operations management system to help manage their growth and attract larger corporate clients.

“We wanted to implement a system that was going to give us complete transparency, allow us to give every detail of every individual asset that we were testing on-site, and give us that edge with the big corporate clients that we were aiming for,” Darren said.

Two DT Fire Systems company vehicles parked

The results

Standing out from the competition

Now, with simPRO, Darren and his team of engineers can easily produce a 50+ page asset report, that lists every detail of each individual asset, as soon as the engineer has completed a job. For example, the type, location, manufacturer, date tested and the engineer who passed/failed a specific asset can be easily and quickly identified.

Being able to produce such asset reports has helped DT Fire Systems stand out amongst its competitors. It also proved vital in attracting the clients they were aiming for, who required this level of detail to adhere to stringent compliance standards.

“I think the confidence came from when we had a large corporate client, that after the first maintenance visit, gave us feedback immediately after we sent the asset report. They said the information that our system produced was the best they'd ever seen with detail, along with what they were getting at the end of the job,” Darren said.

Implementing simPRO helped reduce costly overheads and streamline what were once convoluted processes, giving DT Fire Systems the edge over larger competitors.

“We have very little overheads as we don’t need as many staff in the office to run a team of engineers because our processing is so efficient and so fast,” Darren said.

This reduction in overheads has enabled DT Fire Systems to pass these savings on to their customers, and also redistribute previously tied up capital into areas of the business that make money.

“Our overhead costs are now hugely reduced which enables us to take on more staff in the field that earn us more money,” Darren said.

And it’s not only financially where simPRO helps DT Fire Systems better compete.

“We can now compete with bigger companies as we can produce more documentation and information, which gives a better customer service all round,” Darren said.

DT Fire Systems worker operating a desktop computer

Interested in growing your business like DT Fire Systems?

Find out how we can support your business.

From our blog

Honeywell CLSS and simPRO Partner to Boost Fire Safety Processes

Remove manual tasks from your fire safety defect quoting process using the new integration between Honeywell Connected Life Safety Services (CLSS) and simPRO. More...

Efficient asset management in the field with simPRO Mobile

The simPRO Mobile field service app now includes asset management. Equip your field staff with a powerful mobile solution to manage customer assets with ease. More...

With 37 years in the fire protection industry, Mark uses simPRO to keep him covered

Find out how field service management software, simPRO, helps RFS Fire & Compliance organise asset management workflows and enhance end-to-end efficiency. More...

Insights straight to your inbox