white telephone iconSupport white telephone iconContact Us white telephone icon0800 622 6376

simPRO and Opsivity

Connect your field staff to Opsivity to help resolve technical issues in the field faster

Transform how support is delivered to your field teams with Opsivity

Do your technicians have a wealth of knowledge and experience? Are you hoping to leverage that experience when it comes to training and upskilling new staff members? The field service industry is currently experiencing a shortage of skilled field staff, due to retiring staff and difficulty in training new employees. Opsivity can help.

The Opsivity and simPRO integration allows your field staff to raise a job and connect quickly and conveniently via the app with a subject matter expert (SME) within your organisation to solve issues and finish jobs faster.

Opsivity enables field staff to access and grow problem-solving expertise across their organisation to help resolve technical issues in the field faster, reduce costly equipment downtime and improve operational productivity. Opsivity utilises a unique artificial intelligence (AI) algorithm to power its KnowledgeBase capability, which stores helpful expertise such as operational procedures, checklists, articles and previous solutions which are all made available to technicians in the field. Opsivitiy’s active KnowledgeBase is combined with advanced and easy-to-use, real-time collaborative features that intelligently locate and connect a field staff, via either chat or video call, to a SME within their organisation based on the technician’s location or equipment they are servicing.

simPRO and Opsivity logo composition
simPRO support case illustration

Support your field staff faster

Access a 360 degree view of all technician activities in one place and connect support tickets to job and work orders. After creating a support ticket in Opsivity, use the integration to track details and create a task in the related job or work order in simPRO. The task can be used to request support from a SME within your organisation. From there, all support activities can be viewed in simPRO. And, when the Opsivity ticket is resolved, the task status is updated in simPRO.

Train, upskill and retain your technicians and their knowledge with Opsivity.

Learn more about Opsivity here.

From our blog

Top Sober October Ideas for Managing Stress

What do you do when you have “one of those days?” You know the kind I’m talking about. The anxiety-stirring, anger-inducing days that you can only describe with language that would make grandma… More...

IoT Feature Spotlight: 2021 Updates

This 2021 IoT update gives users a comprehensive update of simPRO IoT. The updates allow users to have more options to manipulate IoT sensors, alarms, job creation and even import IoT data to their own software. More...

5 Steps to Successful Job Management Software Selection

Discover the top five ways to successfully implement job management software in your field service business in this video from simPRO Partner, PROTRADE. More...

Insights straight to your inbox

Get a €50 gift card when you book a demo by 31 October

Could things get more complicated? Not if you choose to simplify. Book a demo by October 31 and get a €50 gift card of your choice! *Terms and conditions apply.

Top