Oracle Vision Transform­ation

Journey from Joblogic to Simpro

Oracle Vision are pioneers in delivering sophisticated security solutions to sectors like the National Health Service and universities. Seven years ago, they embarked on a pivotal transformation by switching from Joblogic to Simpro. This strategic move was driven by the company's commitment to enhance operational efficiency and client satisfaction. Chris Lakin, Oracle Vision's co-founder, shared insights into this transformative journey and the significant improvements they have experienced.

The Switch to Simpro: A Strategic Decision

The transition from Joblogic to Simpro was motivated by Oracle Vision's need for a more tailored and comprehensive solution to manage their complex, multi-site security projects. As Lakin puts it, "Joblogic served its purpose initially, but we needed a system that could grow with us, offering more flexibility and customization." Simpro emerged as the ideal choice, offering a blank canvas that Oracle Vision could tailor to their specific processes and needs.

Tailoring the Experience: Customization and Efficiency

One of the key benefits of moving to Simpro was the ability to create polished, professional quotes efficiently. The benefits were instant, with clients loving how the business could produce such highly detailed quotes so quickly. "Simpro's quoting tool allowed us to create detailed and attractive quotes in minutes, a task that previously took an hour," Lakin shared. He then elaborates on how important this is to the company’s day-to-day, saying, "Having these relationships with customers and having the process of providing a quotation through to the contract to follow up through to the next cycle again for another product, were really critical for us.” The quoting process is only a small part of Oracle Vision’s day, but it could be the most important part of a client’s day, as Lakin emphasizes by saying, “If we give a poor looking document, it’ll instantly switch the customer off. We want to give the customer a document that looks good." This efficiency has helped Oracle Vision vend for more jobs, leading to more projects and of course, increased revenue and growth.

Building Stronger Client Relationships

The switch to Simpro also played a significant role in strengthening client relationships, with Oracle Vision exploring many new ways of pushing customer satisfaction to new heights. Namely, finding new ways to provide exceptional value for money without compromising quality or service. "With Simpro, we've been able to enhance our service delivery, ensuring our clients get the most out of our security solutions - their bang for their buck, if you will and every bit that they expected from the system," Lakin says.

Looking Ahead: Continuous Improvement and Expansion

Oracle Vision's journey with Simpro is already a success, but the team has big plans in the works. The future will see them leveraging more features, such as dedicated customer portals, to further hone their client relationships and win more of their market.

Lakin's reflection on the transition encapsulates the positive impact Simpro has had on Oracle Vision: "Making the switch was a significant move for us, but it's one that has paid off in multiple ways. We've seen improvements in how we operate, how we engage with clients, and ultimately, how we're able to grow and take on more complex projects."

Oracle Vision's transition to Simpro stands as a testament to the power of choosing the right operational tools and applying them with the ultimate plan of client satisfaction in mind. Their story highlights the importance of adaptability, client-focused service delivery, and the pursuit of excellence in the ever-evolving landscape of security solutions.