Scaling New Heights: How Sowga Revolutionized Its Operations with Simpro

In the competitive commercial landscape of UK facilities maintenance services, Sowga has worked hard to establish itself as an industry leader in maintenance and installation services for mechanical and electrical equipment. Behind their success lies a story of strategic growth, operational efficiency and a partnership that has propelled them to new heights.

A Strategic Partnership

Sowga has been a loyal Simpro customer since 2016, a period marked by significant growth and transformation. “I’ve been part of the journey from the start and it’s been my baby from day one,” shared Sam Lee, Associate Director. Under his stewardship, the implementation of Simpro has been a catalyst for streamlining operations and fostering strategic expansion.

Growing from a team of 60, Sowga has more than doubled in size, attributing much of this growth to the scalability and operational insights provided by Simpro. “We've grown exponentially as a business and the great thing with Simpro is that it's allowed us to scale up in a way where we've been able to manage what we're doing in a smart way,” Lee says. He then further elaborates on how this scaling was all made possible, saying, “Our estimators are able to produce quotations quickly due to aspects of the system such as the catalog, templates and built-in rates. As a result of being able to produce quotations quickly, our quote conversion rate has increased by at least 50%.”

Operational Excellence through Integration

Sowga’s operational strategy is the comprehensive utilization of Simpro across all core business processes. From quotes and jobs to invoicing, asset management and reporting, Simpro has facilitated a seamless workflow that enhances efficiency and ensures a high level of service delivery.

The Magic of Data-Driven Decision Making

A key aspect of Sowga’s success has been its ability to harness the power of data to make informed decisions. The reporting capabilities of Simpro have equipped the team with the insights they need to make strategic plans and constantly identify areas for improvement.

At the heart of Sowga's operation lies a deep commitment to not just meeting but exceeding customer expectations through innovative custom reporting and personalized portals. This approach is a testament to Sowga's forward-thinking strategy, leveraging Simpro's flexible platform to create tailored reports that precisely fit the unique needs of each client. The magic woven through the data wizardry allows Sowga to provide insightful, actionable reports that clients can rely on to ensure that their assets are in working order and maintenance is happening according to the needs of each individual asset. It’s also very efficient to produce these reports. As Guidice points out, “Since implementing Simpro, the streamlining of processes and the system’s automated capabilities have enabled our administrators to be at least 50% more productive with their time.” This expediency in both reporting and other aspects of operations has proven to be a cornerstone of Sowga's value proposition, offering a clear window into the operational efficiencies and areas for improvement in the business, while also fostering transparent, trust-based relationships with their clients.

These customer portals are not just about delivering data; they're about providing a seamless, interactive experience that empowers clients with control and insight into the services provided by Sowga. By doing so, Sowga not only enhances client engagement but also leverages technology to add tangible value, illustrating its role as not just a maintenance and installation service provider but a strategic partner to its clients.

Looking to the Future

As Sowga continues to explore expansion opportunities, the role of Simpro in supporting its strategic vision continues to develop too. The system’s scalability and comprehensive features have provided a solid foundation for managing growth and optimizing operations.

“We’re absolutely getting the best out of it,” says Guidice, reflecting on the journey with Simpro so far, adding, “Simpro has provided us with the tools to help us drive sustainable growth by more than 100% from initial implementation to today.” For Sowga, Simpro has become more than just software; it’s now their strategic partner in the continued pursuit of excellence and innovation in the maintenance and installation industry.

Through the integration of Simpro, Sowga has not only streamlined its operations but has also set a course for strategic growth and operational excellence. Their story is a testament to the transformative power of technology when leveraged with insight and strategic foresight. As they look to the future, Sowga stands poised for further success with Simpro by their side every step of the way.