2025 Trades
Outlook Report
The trades are changing fast. Are you ready? Labor shortages, rising costs, and rapid tech changes are pressuring field service businesses to adapt. Simpro’s 2025 Trades Outlook Report, built with insights from 595 professionals, unpacks what’s coming next and how to prepare.
What you’ll learn
5 most important field service management (FSM) use cases
The 10 most highly-rated job management software features
How to gain control of disconnected data
How systems integrations can unify information
Where AI is making the biggest impact
0% of FSM users rely on it to unify their systems and streamline operations
0% of field service companies plan to use AI for workflow optimization
0% of companies say data centralization is a business priority - but nearly a third lack a clear strategy
0 software solutions is the average used by trades businesses with over 150 employees
The Top 5 KPIs for Field Service Businesses
Financial Health
Examples include profitability, revenue, job profitability, contract attach rate
Operational Efficiency
Examples include service request backlog, service request volume, inventory status, field service employee retention rate, employee and contractor turnover
Service Efficiency
Examples include average repair time, repeat visits, rework percentage, response time, average resolution time, first time fix rate, travel time
Utilization
Examples include jobs per day, technician utilization, billable time
Customer Retention
Examples include customer retention rate, net promoter score (NPS), customer lifetime value
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Good, unified data is the number one thing, I just want more data—and more accurate data—so we can get out of the ‘I feel’ business and validate what’s going on.
Marshall Robinson, Former CEO
OTC
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Many FSM solutions already integrate with customer relationship management (CRM), accounting and communication tools, reducing the complexity of managing multiple systems.
Jason Penkethman, Chief Product Officer
Simpro Group
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Like many things in a small growing business, it’s a never-ending process. We’re forever engineering (our FSM) and growing our usage within it.
Gerard Lyons
Keece Electrical Services
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AI can improve the quality and accuracy of information provided to SaaS clients by leveraging data from other sources. For example, in the field services industry, there’s an opportunity to expand job notes and quotes with information from equipment suppliers or customer support databases.
Rachel Truair, Chief Marketing Officer
Simpro Group
Top Field Service Metrics and KPIs You Need to Track
Discover the top field service metrics and KPIs you need to track to boost efficiency, improve customer satisfaction, and grow your field service business.
Mobile Workforce Management and Automation for Field Services
Learn about Mobile Workforce Management and how it can streamline your field service. Discover pros and cons, features and implementation strategies.
Beyond Software: Extras That Drive Success
Learn how Simpro goes beyond software with services like remote or on-site implementation, local in-house support, and professional solutions to optimize your business operations.
Stay ahead of industry disruption.
Build a more resilient business.
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