As an existing Service customer, you’ll already know how simPRO can help to streamline your business processes and increase your productivity.
simPRO Enterprise has many additional powerful features that you are missing out on, including multi-stage project quotes and jobs, contractor management, report and form builders, as well as the simPRO Mobile app to support your field staff.
Our future development efforts will focus solely on simPRO Enterprise, which means it’s time to prepare your team to make the switch.
Ready to upgrade?
Our team is ready to guide you through the transition.
Check out the extra value you’ll receive when you
upgrade from simPRO Service to simPRO
Watch our Masterclass replay
Discover the benefits of making the switch from Service and build your confidence with simPRO Enterprise.
We've compiled a list of FAQs to help you better understand the seamless upgrade process
More than 95% of our customers use simPRO to run their business. During the last 12 months we have made a number of improvements and released new features that are exclusive to simPRO users.
There are many great benefits that come with upgrading to simPRO - too many to list here! Take a look at this Help Guide article which highlights all the additional features available.
Our future development efforts will focus solely on simPRO Enterprise. simPRO Enterprise is our next-generation field management solution, and is replacing simPRO Service. We are preparing and supporting Service users to transition to simPRO Enterprise and simPRO Mobile by 30 September, 2022.
Yes, in time. simPRO Mobile is only available to simPRO Enterprise users.
Our future development efforts will focus solely on simPRO and simPRO Mobile. We will no longer be developing Connect or Service.
We are preparing and supporting all Connect users to transition to simPRO Mobile by 30 September, 2022. Therefore, after upgrading to Enterprise, you can continue using Connect until this date.
When you upgrade from Service to simPRO, all your data will be migrated over including your login details.
The mobile app, Connect, will look the same, however, there may be some additional buttons to accommodate for new features available to you and your team, like Purchase Orders and Tasks (if these are activated in the user settings).
Additionally, Assets and Tasks will also be available within each job in Enterprise. You can read more about this on our Help Guide.
simPRO (Enterprise) users will also be able to use the new simPRO Mobile suite of apps which is included in the licence fee. simPRO Mobile consists of individual modules that target the efficiency of field staff and provide new levels of information for them to work with. For more information visit the Help Guide.
We are preparing and supporting all Connect users to transition to simPRO Mobile by 30 September, 2022. Therefore, after upgrading to Enterprise, you can continue using Connect until this date. Learn more about switching to simPRO Mobile here.
Field staff will need to log out and log back in to their mobile app once the upgrade has taken place.
simPRO looks and operates very similar to Service but has more powerful functionality. To help users get up to speed with all the new features, we have created a dedicated Help Guide page. This has a range of articles to help take you through the new tools and functionality available. We also recommend you register for the simPRO Learning Toolbox, as it has a variety of self-paced learning modules to assist you in building your knowledge of simPRO and its features.
All of this information is available to users free of charge.
We’re confident that you’ll be able to navigate simPRO and the additional features with the information available on our Help Guide page. This has a range of articles to help take you through the new tools and functionality available. We also recommend you register for the simPRO Learning Toolbox. However, if you would like any additional help or advice as you begin to work with the new features, you can book a one-to-one training session with one of our experienced trainers. Click here to book.
Yes, our one-on-one online training with one of our experienced trainers is available at an additional cost. Please contact firstname.lastname@example.org to find out more.
Service is designed to allow businesses to seamlessly upgrade to simPRO. All your data will be brought over to simPRO in the upgrade.
Our support team is available to assist as normal. You can find all the ways to contact them here: https://helpdesk.simprogroup.com/
Once you’ve upgraded to simPRO, it’s not possible to downgrade to Service. This is due to the additional features and information that is stored in simPRO.
You can reference the Announcement section on the simPRO homescreen and the release notes on the Help Guide.
Don’t forget to opt in to receive our emails and details of our future events https://www.simprogroup.com/nz/opt-in.
Explore simPRO Enterprise features and options in our Help Guide.
Learn how to use the new tools following your upgrade!
simPRO vs Service
The table below highlights the differences between Service and Enterprise.
If you're not sure about a particular feature, click on the heading to go straight to its corresponding Help Guide article for a full break down of how the tool works, and how to use it in your business.
Looking for more?
Additional training can also be booked with one of our Enterprise experts.
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