As a field service business owner, one of the challenges you might face is managing expectations as you scale your business. As your customer base grows, you’ll need to adapt to cope with additional customer demands, increased orders, and more complex services you may need to offer.
Your team and your systems will also need to be prepared to handle your business’ transformation so ensuring your staff scheduling processes are efficient, will be vital. Fortunately, advances in technology have brought with them job management software that assists with many aspects of a business’ workflow, such as scheduling staff, contractors, and even equipment.
Let’s take a look at three benefits of job management software with scheduling features.
Efficient staff scheduling
The most efficient scheduling software allows you to view your team’s availability at a glance, and ensures you send the nearest field staff member – with the required materials – to the right job on time, every time.
Job management software with field capabilities such as simPRO Mobile allows field staff to view their schedules on their mobile devices, removing their need to drop by or call the office every day. Field staff can also issue invoices and take payment on site as soon as a job is complete.
Clarity provides a higher level of control
Job management software with extensive scheduling features gives business owners and project managers more control over their company’s resources. With a clearer perspective of your capacity as a team at any given time, you can then look for ways to eliminate wasted time and costs, such as unnecessary transport or back-and-forth clarifications of appointments. You’ll also be able to easily plot your daily, weekly, and monthly workflow to make the most of every resource.
More time to improve business
When you’re scheduling your staff more efficiently, your team’s performance is likely to improve too. Since you’ll be saving time scheduling customer appointments, you can focus on the more strategic side of workforce management, and may find it easier to monitor and review performance.
This level of detail will help you roll out initiatives that increase your team’s motivation and attitudes, improve their output, and even guide them toward specialisation. With specialists in your team, you’ll earn even more trust, respect, and support from your customer base and industry.
As your business grows, your team and your systems need to be prepared to handle its transformation. Job management software with staff scheduling features can assist field service business owners in managing additional customer demands, increased orders, and more complex services.
simPRO is a field service management software designed to make job management along with scheduling and dispatch processes more efficient and streamlined. To find out more about how this software can help you, visit the simPRO website.