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We're here for you: it's business as usual at simPRO

27th Mar 2020

There is no denying that as a business owner you are facing truly unprecedented challenges at the moment. Perhaps your staff are working from home or socially distancing, but our team is on hand to help you gain back control of your business.

While the situation evolves, and you continue to work through your own business continuity plans, now is the time to step back and think about how you can systemise and refine your operation for efficiency.

At simPRO, we are dedicated to maintaining the same level of support to our customers so that you can continue to operate and are prepared to meet whatever arrives in this new business landscape.

Business efficiency is key: making sure you have the right tools

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More now than ever, businesses need to be managing their costs and streamlining their processes to ensure that they are in great shape for whatever challenges are on the horizon.

As a tool, simPRO offers business owners vital visibility to drill down into their operation. This allows businesses to explore where they can improve their workflows, get the balance of inventory just right and streamline operational costs. In short, it gives businesses the capability to control costs by doing more with less.

So while you might already have simPRO running your business, do you have the correct add-on tools that will be making the most of your operation in the current climate?

Our Business Development Managers (BDMs) are still on the road meeting with our customers to find out how we can support and improve their operations for maximum efficiency. Don’t be concerned if you are not currently working from your office, our BDMs can work with you over the phone, or online, to analyse the needs of your business or demonstrate simPRO.

simPRO training: helping you and your team get ahead

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While we are taking all precautions to keep both our customers and staff safe, our highly experienced Implementation Consultants (ICs), who know the intricacies of our system like the back of their hands, will continue to deliver training, either on-site or online.

Our ICs are perfectly placed to help your business streamline your operation using simPRO, whether you are a new customer or have been running the software for many years. If they're not showing you a new feature or tool, then they're taking your pre-existing simPRO workflows to new levels of efficiency.

Don’t worry if you and your team are socially distancing, our ICs can just as easily work with your staff over the phone or online! The training experience is entirely customisable to the needs of you and your business.

Learning resources: making the most of your time

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Yes, your office staff might be working from home for the moment but that doesn’t mean they cannot be using this time effectively. Now is a great time to build on your team’s existing knowledge of simPRO to streamline your operation and look for improvements that will save you money.

Our product is always evolving. And, with space and time to look at your entire workflow, your team can use this time as an opportunity to update their skills or improve the efficiency of your processes.

In particular, for more structured training (or a refresher on best practice) the simPRO Learning Toolbox is a free tool that is available, for all simPRO customers, at any stage of their journey.

Whether you are implementing simPRO, training new staff or simply wanting to learn more about a new feature, we are here to help. Choose from a multitude of materials and courses, or even previously recorded webinars that are available for all your staff to access for free, 24/7!

Looking for support: we are here to help

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No matter what is happening in the world our support team is ready, willing and able to help you with any enquiries. With five support channels available, our team can help you find the answers you need.

  • Quickly find the answer to your questions with the Help Guide.
  • Use Live Chat to speak to one of our support team members online.
  • Log a request, if you've found a bug you'd like to report.
  • Check the simPRO status to quickly identify if an issue is specific to your simPRO build, or a wider outage.
  • Or, call us to speak to one of our support team members.

What’s next: making the most of the future

We are dedicated to supporting our customers and community to keep your business moving in the coming months. As we embrace the challenges faced by the current crisis, simPRO will be working to deliver more resources to help you gain control.

From system Health Checks, more online learning resources, useful business blogs and webinars, our entire team will be working to deliver even more value to you and your business.

For more information visit our website or call your local simPRO office.