We often hear our customers say that one of their top business goals is to create an environment where staff WANT to come to work. A large part of that staff includes field staff.
In addition to completing service work, field staff also have to assist with administrative tasks such as recording job details, collecting payments and communicating with office staff. If you want your company to be a place where your field staff want to come to work, use field service management software tools to make their lives easier.
Here are five ways you can keep your field staff happy:
1. Communicate clearly and often
Miscommunication can cause mistakes and frustration within a business. Use job management software to provide information to field staff in real-time. With scheduling, dispatching, and field mobility tools, you can automate the process to notify field staff of their schedule and other important job details and avoid the misinformation and confusion that often occurs with manual communication.
2. Keep workflows and job details organised
An unorganised business can add unnecessary stress to a worker’s job. Put your field staff at ease by organising job details in a consistent manner. Field staff should be able to confidently locate the information they need to do a job in a way that is accessible and consistent. Also, the better organised your process for assigning jobs and sharing work details, the less time you’ll have to spend re-explaining information that could be easily housed in one place.
3. Automate time-consuming tasks
What are some of those tasks that, while simple, often take up unnecessary time? Clocking in on a job? Relaying project status to office staff or customers? With field service management software, you can automate a majority of your manual tasks to make life easier and more simple for both field staff and office staff. The less time your field staff spend on manual data entry, the more time they can spend working on jobs and projects in the field they enjoy.
4. Give field staff opportunities to take ownership
Think about work from your own perspective. Whenever you take ownership over a project, whether at work or at home, you feel increased responsibility and passion about completing that project to the best of your ability. Give your field staff that opportunity by providing the tools for them to own their tasks. Mobile apps for field staff, such as simPRO Mobile, make it easy to work smarter in the field with tools for recording job details, creating professional quotes to upsell, and much more.
5. Show appreciation
We all like to feel appreciated. Don’t forget to let your field staff (as well as everyone on your team!) know when they’ve done a good job. Make a point to recognise when they’ve gone above and beyond in their work. It’s important to give regular, constructive feedback so your field staff knows you care about the work they do beyond the money they generate.
Let simPRO help you keep your staff happy! Visit the simPRO website to find software solutions that can help you with communication, organisation, and efficiency to keep your field staff happy and your business running smoothly.