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14 April 2022

Introducing Expanded simPRO Customer Support: Real Humans To Help 24/6*

Announcements | 3 minute read
Sarah Ash

Author: Sarah Ash

Sarah Ash was practically born a copywriter. As a child she enjoyed coming up with ad copy for imaginary products in a game her mom created to help pass the time while running errands. Today she is grateful that she gets to live out her passion for words in the ever-changing world of content marketing.

Picture this.

You’re chugging along at work and suddenly you’re unable to login to your system, your mobile app keeps freezing or you’re struggling to decide which report to use bringing your busy day to a screeching halt.

Desperate for help, you call customer support, hoping that there’s a hero on the other end of the line to save the day. But you’re used to most technology companies that simply pass your query off to an algorithm when you need help. And how maddening is it to start a conversation only to realise that you’re actually just speaking with a bot?

We know how important it is to be able to speak to a live human being when a problem you’re encountering with your simPRO build disrupts your day.

Now you can talk to a real human member of our customer support team 24/6* with the new expansion of our industry-leading customer support hours!

Speak To A Real Human From simPRO Customer Support 24/6*

This is a great benefit of simPRO global support. You get access to a real human on our expert support team for help with your simPRO build across multiple global time zones via rollover coverage.

With flexible options to suit your needs, you can talk to a software specialist in real-time or submit a support case if you need help with your build. Live chat support also lets you speak with a specialist at a time that suits you, allowing you to continue working on other things while you fix your problem so that you can get on with your busy day.

Benjamin Stephenson Headshot

“Creating one, connected global team elevates our customer service to the next level. Customers can now reach us live, across separate time zones at their convenience and enjoy the same high levels of in-house, quality service no matter who customers speak to on our global team.”

  • Global Head of Support, Benjamin Stephenson-Hall

Reach simPRO customer support 24/6

When Can You Reach a simPRO Customer Support Specialist?

Customers in the United Kingdom can now reach customer support from 5.00 p.m. Sunday to 1.00 a.m. Saturday and continue to receive the industry-leading level of customer service and support that we’re proud to deliver to trades businesses worldwide.

"If you're reporting a significant issue you're facing [with simPRO], someone will stay in touch to ensure you're supported and that's what I love. They'll check on you for a few days after the call to make sure your situation is resolved, and to ask if there's anything else they can do for you. How many other companies can you say offer that kind of service? It's fantastic."

  • David Pink, delivery systems manager at Multimedia Communications

The new global support structure also enables our support specialists to better serve customers in every region and share their passion for helping trade business owners best use job management software to transform their business.

“It’s fantastic to be able to speak to our customers one on one and guide them through their queries in real-time no matter where you are in the world.”

  • Dani Paterson, simPRO software support specialist

Ready to learn more?

To learn more about our top-rated customer support, check out our support page here.

*5.00 p.m. Sunday to 2.00 a.m. Saturday GMT

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