The Field Service Platform That Has A Brain
The AI-First Operating Platform for the Field Service Trades
Simpro is the field service management platform trusted by 250,000 field service trade professionals worldwide. Simpro Lightning is the AI brain that sits on top of it — doing the work your business has never been able to staff for. Four AI agents. Instant answers to any business question. A platform that gets smarter every month it runs on your data. The FSM runs the jobs. Lightning runs the business.
25%
Increase in Revenue
10x
Faster Job Estimates
30%
Increase in Productivity
25%
Increase in Revenue
10x
Faster Job Estimates
30%
Increase in Productivity
Simpro Lightning
The AI-First Operating Platform for the Field Service Trades
Simpro Lightning is the AI built into your platform. It doesn't replace the way you work – it gives your field service business capabilities you've never been able to staff for.
Conversational Business Intelligence
JustAsk
JustAsk connects to your Simpro data and lets you ask any question in plain English — no reports to build, no dashboards to dig through, no analyst required. It's a direct line to the intelligence inside your platform.
Training & Onboarding Agent
FieldReady
FieldReady AI trains every technician on your processes, your system, and your way of working automatically. New hires get structured, consistent training without pulling a manager off the tools. No trainer required. New techs ramp in days, not weeks. Turnover costs less. And every technician works your way from day one.
Job Preparation Agent
JobReady
Before every job, JobReady AI briefs the assigned technician — pulling job history, site notes, parts requirements, and context from previous visits, and delivering it in a clear pre-job brief. No manual prep. No calls to the office.
Documentation Agent
JobScribe
AI captures what happens on site in real time. Technicians talk — the system writes. Labor hours, materials used, observations, and compliance notes are captured and filed without the technician touching a keyboard.
Customer Summary Agent
JobBrief
When a job closes, JobBrief AI generates a professional post-job summary and sends it to the customer automatically. Every job. No manual follow-up. No chasing the tech to write it up.
Customer Communication Feature
Two-Way Messaging
Two-Way Messaging sends automated SMS updates to your customers at every stage of the job. Confirmations, on-the-way alerts, and status updates go out directly from Simpro. No extra app. No manual follow-up. No one chasing the tech to send a message.
Automated Time Verification Feature
GPS Time Tracking
GPS Time Tracking uses AI to prompt technicians on arrival and departure, automatically verifying timesheets against location data. No time cards. No manual entry. No disputes about hours worked.
Total business management
More time. More insights. More control.
Whether your focus is commercial or residential break-fix jobs, maintenance or project work, with 20+ years of experience under our tool belt, we’ve got you covered.
Estimate & Quote
Build detailed, defensible estimates for complex trade projects and long-term contracts. Manage high-stakes tenders for commercial installs, large-scale upgrades, and maintenance agreements with structured workflows and live supplier pricing. Accurately calculate labor burdens, material costs, and phased requirements to ensure your bids remain competitive and profitable.
Submit accurate tenders and protect your margins from day one. With clear cost visibility and structured estimating, you reduce financial risk and maintain control as project scopes evolve.
Schedule & Dispatch
Coordinate large field teams across multi-stage projects without losing control of labor and timelines. Manage crews across weeks or months of work, assigning the right mix of skilled technicians and apprentices to specific project phases. With clear visibility into labor capacity and schedules, you can adjust resources as projects evolve, avoid conflicts, and keep work progressing on site.
Maximize labor utilization and keep projects on schedule. By aligning your workforce to the right phases at the right time, you minimize idle labor, prevent project drift, and protect your project margins.
Execute & Capture
Capture every site variation and keep projects compliant as requirements change. Complex trade projects rarely stay within the original scope. With Simpro, project leads can record variations, log additional labor and materials, and secure client approvals directly from the field — ensuring a complete audit trail and compliance documentation across every stage of the job. Simpro’s JobScribe AI Agent captures on-site notes and documentation in real time, so nothing falls through the cracks when scope shifts.
Protect your project margins by capturing every billable variation. With real-time documentation and clear audit trails, you reduce disputes, stay compliant, and ensure no revenue is lost when the project scope shifts.
Invoice & Get Paid
Manage complex project billing with accuracy and control. For commercial multi-stage work, invoicing goes beyond a single bill. Generate progress claims based on actual work completed, track retention amounts, and ensure every invoice aligns with contract terms and project cost breakdowns. With real-time visibility into "Billed vs. Completed" work, your team stays on top of project finances without manual reconciliation. Simpro’s JobBrief AI Agent delivers a professional post-stage summary to your client automatically — keeping communication clear and disputes off the table.
Shorten payment cycles and reduce financial disputes. With data-backed progress claims, accurate retention tracking, and AI-powered client summaries, you get paid faster, maintain total financial oversight, and avoid revenue being tied up or overlooked.
Report & Improve
Stay in control of project profitability while work is in progress — not after it's too late. Track Work in Progress (WIP), labor productivity, and material spend against your budget in real time across active projects. With clear visibility into estimated vs. actual performance and billed vs. completed work, you can quickly identify issues, adjust resources, and keep projects financially on track. Ask Simpro’s JustAsk Agent: "Which active projects are trending over budget?" — and get the answer before it becomes a problem.
Eliminate financial surprises and maintain predictable project performance. By managing costs and progress in real time with AI answering your questions on demand, you avoid surprises at project completion and ensure every job delivers the expected return.
Estimate & Win
Quote service and trade jobs on the spot and win more work before you leave the site. Build fast, accurate pricing for common residential and commercial work like troubleshooting, asset upgrades, equipment installs, and safety inspections. Use pre-built assemblies to bundle labor and materials, so field technicians can generate professional quotes, capture digital signatures, and move straight into the work without office delays.
Increase your conversion rate with professional, on-site quoting. Faster approvals mean fewer return visits and more completed work each day while protecting your margins with standardized pricing.
Schedule & Dispatch
Eliminate scheduling chaos for high-volume service workflows. Manage daily work orders like emergency repairs, urgent outages, and minor installs with a dynamic schedule that adapts to real-time field updates. Assign the closest available qualified technician, optimize travel routes, and keep your team moving efficiently between sites to maximize billable hours.
Drive more revenue per technician without increasing overhead. By reducing travel time and keeping schedules flexible, you improve response times and keep customers satisfied.
Execute & Capture
Keep your field and office teams perfectly synced with professional, compliant documentation. Technicians receive full job history on mobile, log labor hours, track materials used, and complete required safety checklists on-site. Simpro’s JobScribe AI Agent captures notes in real time as your tech talks — no keyboard, no delays, no missed details. All data is shared instantly with the office, eliminating manual entry and missing paperwork.
Deliver consistent, professional service that builds customer trust. With instant documentation and real-time updates, you reduce administrative bottlenecks and ensure every job meets safety and regulatory standards.
Invoice & Get Paid
Invoice instantly and get paid before the technician leaves the job. As labor and materials are captured on-site, invoices can be generated immediately — giving you the option to collect payment on the spot or send it digitally without delay. Simpro’s JobBrief AI Agent sends the customer a professional post-job summary the moment the job closes, so there are no disputes, no confusion, and no chasing. Everything syncs automatically with your accounting system with no double entry required.
Improve cash flow and reduce outstanding invoices. By combining instant invoicing, AI-powered customer summaries, and on-site payment collection, you shorten payment cycles, reduce admin, and keep revenue moving through the business without delays.
Report & Improve
See which service jobs are driving profit and which are costing you time and money. Track estimated vs. actual labor, materials, and performance across high-volume service work. With visibility into metrics like revenue per technician, jobs per day, and job profitability, you can identify which work types — from troubleshooting to upgrades and inspections — deliver the strongest returns. And with Simpro’s JustAsk Agent, you can ask any of those questions in plain English and get an answer in seconds — no reports, no dashboards.
Focus your team on the work that grows your business. With clear performance insights and AI-powered answers on demand, you can increase jobs per day, improve technician productivity, and prioritize the work that delivers consistent, profitable growth.
Electrical
Plumbing
HVAC
Security
Fire Protection
...and more
Electrical
Plumbing
HVAC
Security
Fire Protection
...and more
Leveraged by over 250,000 users worldwide
Electrical
Plumbing
HVAC
Security
Fire Protection
...and more
Give your field service business a brain.
See Simpro Lightning in action.
