Still using the simPRO
It’s time to move to the new generation of mobile field service
simPRO Mobile is ready, complete with everything you need to improve customer service and run your business in the field. We’ve listened to your feedback and implemented features that you told us were necessary to make simPRO Mobile work for your business. Now, incorporating all the functionality of Connect, plus much more, we’re excited to show you the result.
simPRO Mobile Vs Connect: What’s the difference?DOWNLOAD THE COMPARISON SHEET
Level up to the app of choice for simPRO customers
Give your field staff the capability to complete jobs faster, get paid sooner and provide better customer experience with the more intuitive simPRO Mobile. Packed with new features and functionality, simPRO Mobile is now the app of choice for 89% of simPRO customers. Our future development efforts will focus solely on simPRO Mobile, which means it’s time to prepare your team to make the switch to simPRO Mobile.
Have a question about making the switch?DOWNLOAD FAQS
“Techs can see their entire schedule, create quotes, assign parts to a job from their truck, track drive time versus onsite time and update field notes and attachments, all from their iPhones.”
Frank Bauer, Proguard Protection Services
Getting started is simple
Download simPRO Mobile from the app store
Remember to have your login details ready to go - these will be the same details you used in Connect.
Train the team and yourself with free resources
The Learning Toolbox and Help Guide has all the info you need. You can also access additional training services to support you through the transition.
Call out if you need help
Our friendly support team is on hand to help you make this transition as smooth as possible.
Learn more about simPRO Mobile
Mobile Security Groups and Times -
Take a look at the new Mobile Security Group options and explore the major features that make it easier to manage times in simPRO Mobile.
Complete a job in simPRO Mobile -
Walk through completing a job in simPRO Mobile while focusing on some of the added features that weren’t available in Connect.
Users who already have Connect licences can use them to access simPRO Mobile, at no extra cost. You must select the modules they need.
Access in simPRO Enterprise via the People > Employee > Settings.
If you have any questions regarding your login to simPRO Mobile or the structure of licensing, please contact your local simPRO support team.
In simPRO Enterprise, set up under System > Setup > Mobile > simPRO Mobile.
Module selection is available in the Employee Cards, where administrators can define user travel rates, create mobile statuses and restrict which modules are available to field staff in simPRO Mobile. Find out more in simPRO Mobile Settings.
Our future development efforts will focus solely on simPRO Enterprise. simPRO Enterprise is our next-generation field management solution, and is replacing simPRO Service. We are preparing and supporting Service users to transition to simPRO Enterprise and simPRO Mobile by 30 September, 2022.
IntegraPay is not available on simPRO Mobile and you will need to transition to Square payments.
As part of a free processing promotion with Square, new users will receive free processing on up to $2,000 in credit card transactions for the first 180 days (conditions apply). Learn more and sign up for Square.
Convinced to switch?
Access the power of simPRO Mobile with
three simple steps.
Need more support? We’re here to help
Maximise the benefit of simPRO Mobile with comprehensive
learning and support resources.
Training & Implementation
If you’re looking for additional assistance on simPRO Mobile, simPRO’s Implementation Consultants can provide on-site and online training for your team.ENQUIRE NOW
The Learning Toolbox is a FREE online training platform for all simPRO clients and their staff. The materials are interactive, self-paced and can be used to help upskill staff on the new Mobile features.START LEARNING
The Help Guide
The Help Guide includes articles and videos on the new workflows for simPRO Mobile. You can visit the Help Guide here, or navigate to it from anywhere in simPRO.VISIT THE HELP GUIDE
With five different support channels and local teams around the globe, simPRO ensures you receive the highest level of support.LEARN MORE
Resources and tips to help you switch
to simPRO Mobile
“We have 40 technicians on the road using the mobile app every day. What they use it for is to submit all the paperwork, photos, materials used, as well as all the safety information back to the office in real time. What this allows us to do is invoice and send them all the important information they need in a timely fashion. It essentially removes the days of old paper job cards.”
Aaron Cluff, DC Electrical