As an existing Service customer, you’ll already know how simPRO can help to streamline your business processes and increase your productivity. If now you’re looking for more then it’s time to move to simPRO Enterprise.
Enterprise has a number of additional powerful features including multi-stage project quotes & jobs, contractor management, report & form builder and our new simPRO Mobile suite of apps to support your field staff.
Check out our webinar on upgrading from simPRO Service to Enterprise
We've compiled a list of FAQs to help you better understand the seamless upgrade process.
More than 90% of our customers use Enterprise to run their business. During the last 12 months we have made a number of improvements and released new features that are exclusive to Enterprise users.
There are many great benefits that come with upgrading to Enterprise - too many to list here! Take a look at this Help Guide article which highlights all the additional features available.
When you upgrade from Service to Enterprise, all your data will be migrated over including your login details.
The mobile app, Connect, will look the same, however, there may be some additional buttons to accommodate for new features available to you and your team, like Purchase Orders and Tasks (if these are activated in the user settings).
Additionally, Assets and Tasks will also be available within each job in Enterprise. You can read more about this on our Help Guide.
Enterprise users will also be able to use the new simPRO Mobile suite of apps which is included in the licence fee. simPRO Mobile consists of individual modules that target the efficiency of field staff and provide new levels of information for them to work with. For more information visit the Help Guide.
Engineers will need to log out and log back in to their mobile app once the upgrade has taken place.
Enterprise looks and operates very similar to Service but has more powerful functionality. To help users get up to speed with all the new features, we have created a dedicated Help Guide page. This has a range of articles to help take you through the new tools and functionality available.
We also recommend you register for the simPRO Learning Toolbox, as it has a variety of self-paced learning modules to assist you in building your knowledge of simPRO and its features.
All of this information is available to users free of charge.
We’re confident that you’ll be able to navigate Enterprise and the additional features with the information available on our Help Guide page. This has a range of articles to help take you through the new tools and functionality available.
We also recommend you register for the simPRO Learning Toolbox. However if you would like any additional help or advice as you begin to work with the new features, you can book a one-to-one training session with one of our experienced trainers. To book this click here.
Service is designed to allow businesses to seamlessly upgrade to Enterprise. All your data will be brought over to Enterprise in the upgrade.
Our support team is available to assist as normal. You can find all the ways to contact them here: https://helpdesk.simprogroup.com/
Once you’ve upgraded to Enterprise, it’s not possible to downgrade to Service. This is due to the additional features and information that is stored in Enterprise.
Click the button below and you will find a Help Guide article that explores the features and options exclusive to simPRO Enterprise.
This can also help you in learning the new tools available to you following the upgrade!
Enterprise vs Service
The table below highlights the differences between Service and Enterprise.
If you're not sure about a particular feature, click on the heading to go straight to its corresponding Help Guide article for a full break down of how the tool works, and how to use it in your business.
Looking for more?
Additional training can also be booked with one of our Enterprise experts.